| Date | Topic | Summary |
|---|---|---|
| Nov 10, 2026 | Chad + Lance pricing lock |
View Summary →
Q8 $4.3k · A5 $2.7k · Q7 $5.5k · A6 $3.5k · Copper website/vAuto · Willow Grove Thu
|
| Nov 9, 2026 | VCA — on order / pending finance kills agent |
View Summary →
Gabe confirm · Jack coaching · Chloe long-lead · sold-pending-delivery still open
|
| Nov 9, 2026 | Sales huddle — Q7/Q9 promo, F&I, inventory |
View Summary →
~70-car pace · safety/PP F&I · Dec mag Q7/Q9 only · $1,500 loyalty on feature · Fruit & Wine Fest TBD
|
| Oct 19, 2026 | Vin AI — quiet hours + appointment wording |
View Summary →
Chloe quiet hours 11 p.m.–8 a.m. · no specific appointment times · tomorrow + morning/afternoon · draft GM note not sent
|
| Oct 5, 2026 | Weekly — service hrs/RO, Q5 diff warranty, VCA settings, Q8/specials |
View Summary →
CP 2.69→3.0 · F&I $2.6k/copy · VCA Oct 5–6 · free maint 2026 · Mastermind 3-mo eval · OEM diff Oct 27
|
| Jul 28, 2026 | VinSolutions VCA Demo — AI BDC (vs Podium AI BDC) |
View Summary →
Text/email AI BDC inside VinSolutions. Not review invites or website chat. Podium AI BDC $1,100/mo · VCA $700/mo MTM stated.
|
| Apr 22, 2026 | AutoHub Demo — Vehicle Acquisition Platform |
View Summary →
Critical for used inventory. No automated tool currently. Recommend Hedrick evaluate.
|
| April 13, 2026 | Monday Management Meeting | View Summary → |
| Service | Vendor | Rep & Contact | Monthly Cost |
|---|---|---|---|
Dealer Management System Core dealership ops — inventory, accounting, service | CDK Global | Rep TBD | TBD |
CRM Lead management, customer follow-up, sales pipeline | VinSolutions | Royce Lee📞 (309) 997-8009+ Add to Contacts | TBD |
Inventory Management Trade appraisals, inventory pricing, market analysis | Vauto | TBD | |
Vehicle History Reports CARFAX vehicle history, One-Owner badges, Service History integration | CARFAX | Clay Dugas📞 (225) 266-6561+ Add to Contacts | TBD |
| Service | Vendor | Rep & Contact | Monthly Cost |
|---|---|---|---|
Dealership Website Website platform and hosting | Motive | TBD | |
Audi OEM Website Audi franchise-required OEM website — Lance manages both sites | Audi OEM Platform | Vania Beauchimain📞 (802) 503-9349+ Add to Contacts | TBD |
Listings & Marketplace Vehicle listings on Autotrader and Kelley Blue Book | Autotrader / KBB | TBD | |
AI Chat / BDC / WebChat Podium stack: AI BDC, website chat, review invites. VCA demo covers AI BDC only (notes) — not reviews or site chat. | Podium | $1,100 AI BDC only | |
SEM / Google Ads Paid search advertising managed in-house | The Cooperative Agency | Lance Faucheux✉️ lance@thecoopbrla.com | TBD |
| Service | Vendor | Contact | Monthly Cost |
|---|---|---|---|
Social Media Management Content creation, scheduling, and publishing across all platforms | The Cooperative Agency | Lance Faucheux✉️ lance@thecoopbrla.com | — |
For any vendor issue, text Lance Faucheux first — (225) 276-5682. Do not email — texts get a same-day response, emails may not. The contacts below are direct vendor lines for when Lance is on vacation or unreachable.
| Issue | Contact Lance First: lance@thecoopbrla.com | Direct Vendor Contact (Backup) |
|---|---|---|
| Website is down | Dessrae Edison — Motive | (601) 550-2972 |
| CRM not working | Royce Lee — VinSolutions | (309) 997-8009 |
| Chat / AI not responding | Tyler Barnes — Podium | (385) 485-6773 |
| Inventory pricing issues | Dwayne Hearl — Vauto | (813) 215-3632 |
| Autotrader listing issues | Josh Gwin — Autotrader | (225) 954-1627 |
| Social media / content | Lance Faucheux — The Cooperative Agency | lance@thecoopbrla.com |