BHAG — Vin AI quiet hours

DateOct 19, 2026

CallVinSolutions · Gaige

StoresBHBMW · ABR · HP

StatusQuiet hours on · emails not sent

Working take

Vin AI quiet hours are 11:00 p.m.–8:00 a.m. on all three rooftops. Audi appointment texts drop specific times and ask tomorrow, morning or afternoon. Drafts below are ready — not sent.

Source: Plaud of_f84448309a4d445e86ca86e21379c44d · ~11:51 a.m.

Heidi · BHBMW Chloe · ABR Kayleigh · HP

Locked on the call

Quiet hours 11:00 p.m. to 8:00 a.m. for all three dealerships. Gaige to turn it on. First try was 11–7; Lance moved the wake-up to 8 because 7 felt early for a text, and 8 still gives about an hour before open.
Reason: overnight cold texting. A 4:00 a.m. inbound lead is a different case — Lance said he does not mind answering that — but the setting they enabled is quiet hours, not an inbound exception.
Morning outreach starts at 8:00 a.m. Lance asked whether Vanessa then starts texting; that was not spelled out as an SOP on tape.
Audi Baton Rouge only: Lance already loaded appointment instructions today. Store does not want specific times. Wording he used: refrain from offering specific appointment times, i.e. would you like to come in tomorrow, does morning or afternoon work best.

Audi appointment line (as Lance loaded it)

ABR · Chloe · not BHBMW / HP

Refrain from offering specific appointment times. i.e. Would you like to come in tomorrow? Does morning or afternoon work best for you?

Vin product note on the call: instructions should not be written as conditional if/then statements. Lance said he would look at the verbiage; the line above is what he believes he pasted.

Also on the call — not for the GM emails

Lance walked Gaige through teaching Grokbot Motive and Vin by watching backend code (not browser-use), after Motive still has no open MCP/API.
Same-day example he gave: SEO buyer’s-guide mini-site built and deployed in Motive in about 30 minutes. Vin mapping started the same day; not fully vetted.
Vin: AI product push toward NADA (Gaige: Feb 17–20). Fullpath / customer dashboard (example: pull active leads on a model/trim). Appraisal helpers and common-problem checklists already in Vin. Goal they described: centralize the user’s job, not make the phone call for them. Copilot “not horrible.”

Draft emails — not sent

Individual store notes. Say go and Ada sends from lance@. No text-me line (GM note, not vendor support).

Brian Harris BMW

To: Brett.Bagley@brianharrisbmw.com
Cc: charles.tortorich@brianharrisbmw.com
Subject: Quick update — Heidi quiet hours

Hey Brett,

We turned on quiet hours for Heidi in Vin — no outbound texts from 11:00 p.m. to 8:00 a.m. Outreach starts at 8:00, about an hour before we open.

Just tightening how the AI texts so it is a little smarter and more respectful.

Thank you.

Lance c/o Ada

________________________

The Cooperative Agency
Baton Rouge, Louisiana

Lance Faucheux
Marketing Director
Brian Harris BMW

Mobile: (225) 384-7228
lance@thecoopbrla.com
http://www.thecoopbrla.com
https://www.instagram.com/cooperativebrla/

(Ada is Lance’s proprietary intelligent assistant — a Hermes Agent custom-built by The Cooperative Agency.)

Audi Baton Rouge

To: hedrick.wood@brianharrisaudi.com
Cc: chad.martorana@brianharrisaudi.com, eric.metzler@brianharrisaudi.com
Subject: Quick update — Chloe quiet hours + appointments

Hey Hedrick,

We turned on quiet hours for Chloe in Vin — no outbound texts from 11:00 p.m. to 8:00 a.m. Outreach starts at 8:00, about an hour before we open.

We also updated her appointment wording the way your team asked: no specific times. She will ask if they can come in tomorrow, then morning or afternoon.

Thank you.

Lance c/o Ada

________________________

The Cooperative Agency
Baton Rouge, Louisiana

Lance Faucheux
Marketing Director
Audi Baton Rouge

Mobile: (225) 384-7228
lance@thecoopbrla.com
http://www.thecoopbrla.com
https://www.instagram.com/cooperativebrla/

(Ada is Lance’s proprietary intelligent assistant — a Hermes Agent custom-built by The Cooperative Agency.)

Harris Porsche

To: Adam.Terrebonne@harrisporsche.com
Cc: jeffrey.scharwath@harrisporsche.com
Subject: Quick update — Kayleigh quiet hours

Hey Adam,

We turned on quiet hours for Kayleigh in Vin — no outbound texts from 11:00 p.m. to 8:00 a.m. Outreach starts at 8:00, about an hour before we open.

Just tightening how the AI texts so it is a little smarter and more respectful.

Thank you.

Lance c/o Ada

________________________

The Cooperative Agency
Baton Rouge, Louisiana

Lance Faucheux
Marketing Director
Harris Porsche

Mobile: (225) 384-7228
lance@thecoopbrla.com
http://www.thecoopbrla.com
https://www.instagram.com/cooperativebrla/

(Ada is Lance’s proprietary intelligent assistant — a Hermes Agent custom-built by The Cooperative Agency.)