← ABR vendor brief
· Full Plaud landing
· verify: ag-2026-11-09-vca-on-order
Working take
Locked: deal status on order, pending finance, or delivered deactivates VCA — same as pause. VCA only runs in new-internet, showroom follow-up, and after-hours. Floor coaching for Jack already on tape after Gabe confirm.
Audience: ABR sales + AG ops · sources of_a012 · of_edb84 · of_90cf4
Chloe · ABR
On order kills VCA
Gabe confirm
Locked
- VCA lives in only three processes: new internet lead, showroom-visit follow-up, after-hours.
- No sold-follow-up process yet — sold+delivered cannot re-enter VCA.
- Deal-status on order or pending finance turns VCA off (Gabe double-checked).
- Pause also turns VCA off.
- On order drops the customer into the store on-order process (build-check task after N days).
Floor trigger
Jack was texting/calling about sold customers still getting agent noise (incl. New Valari long-lead). Fix is status discipline — not killing Chloe globally. Lance coached with screenshot after Gabe confirm.
Still open
- Per-lead Chloe toggle + stop auto-lost on long holds (salesperson wish list).
- Cleaner sold pending delivery language if on-order is confusing — Lance texted Gaige; ABR first then roll group-wide.
- Specials page needs store pencil on exact numbers (Lance was heading over).
No Ada product build — Vin/CRM config path.
Source: Plaud · filed morning Nov 10, 2026 · not a public page