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dealers · 2026-11-09 · 2m03s

AG · VCA processes — on-order / pending finance kills VCA (Nov 9)

id of_edb84ed771c0f65573f5b78356ac1a93Morning brief Nov 10 — Vin confirm

VCA process rules · Nov 9

  • VCA only in: new internet lead · showroom follow-up · after-hours.
  • No sold-follow-up process yet (sold+delivered can’t re-enter).
  • On order, pending finance, or pause turns VCA off.
0:00

Three VCA homes

New internet · showroom FU · after-hours.

1:08

On order kills VCA

On order + pending finance + pause.

0:00
In a couple of ways, essentially, I just take you back to yes. Marking it on order would disengage or turn off VCA. Okay, because VCA only can live currently in three different statuses or processes. It can only live in the new internet lead,
0:21
The showroom visit follow up, and the after hours.
0:25
So any customer that gets like a customer that gets marked a customer that gets marked sold and delivered, VCA cannot physically get back into that customer conversation because VCA cannot be added to sold follow up processes yet. Okay.
0:40
Same thing for online order. Same thing for phone ups. All those things.
0:44
Got it.
0:47
Perfect, man.
0:49
I just needed to make sure because I got one particular fellow who's really fucking annoying. And and I always tell him, yeah, you just see it, market sold, market on order, market on this. And it's like, well, I don't even know what that means. I'm like, oh my gosh. So,
1:06
Um,
1:08
Before I go ahead and beat him over the head with it, like, hey, dude, like this is what I've been telling you. No, no, no. I just wanted to double check. So, by by default, if you stick this thing in on order or pending finance, either one will just turn off VCA.
1:24
Correct.
1:25
Or using the pause functionality would too. But like, if you have a visit and you didn't sell them, so they're not delivered. Yep. But you don't want them in the showroom follow up. Like, if you put them in the on order. Yep. It's going to put them in the on order process. Which you guys have one built. I just look at like the BMW store. Yeah. And it's like your normal on order process. You know, like where it gets a task to follow up after so many days. Is your customer's car built yet? So on and so forth. Yep.
1:54
Perfect, man.
1:55
Thank you.
1:56
You're welcome, brother.
1:57
Appreciate you, dude. Take it easy. Yep. See you.