GM Weekly · Prepared by The Cooperative Agency · calendar dates on every section
Harris Porsche · Used
Used department · how your sales team handled unique sales opportunities · VinSolutions · pick a date range below
This page is for Harris Porsche · Used only · Report as of Nov 09, 2026 · Generated Nov 09, 2026 10:14 AM
Used department — opportunities owned by Used sales teams via VinSolutions user group. Storewide website traffic is shown for context and is not department-split. Store collective: Harris Porsche GM Weekly.
Date range
Rolling 30: Oct 10 – Nov 8, 2026 · vs prior 30 days Sep 10 – Oct 9, 2026
Data coverage — Lead export only covers Aug 08 – Nov 05, 2026. This window is partial (effective Oct 10 – Nov 5, 2026). Closed-deal (DMS) history may still be complete.
Last 30 days at a glance · Used
Last 30 days · Used department: 34 retail workable opportunities (40 unique after de-dupe; Bad excluded); retail close 26.5% (9 retail sold); internet is 73.5% of retail workable; internet CRM contact 96.0%; internet median response 0 min; 1 workable leads still untouched over 24h.
Rolling 30: Oct 10 – Nov 8, 2026 · compared with prior 30 days Sep 10 – Oct 9, 2026
Funnel stages are tabs — click through Traffic → Inventory → Demand shape → Leads → Handling → People. Print still shows every stage.
Stage 1 · Top of funnel
Website traffic
People visiting harrisporsche.com before any CRM lead is created.
Total website traffic picture
Google Analytics · last ~30 days in cache dated 2026-11-06 · align with CRM window Oct 10 – Nov 8, 2026 where possible
What this means
This is the top of the sales funnel: how much store-site demand you are generating.
Traffic alone is not leads — next is what the store has to sell (active inventory), then how demand becomes CRM opportunities
(website forms, 3rd-party portals, then phone and walk-in).
Visits (sessions)
2,932
One visit = one trip to the site
People (users)
2,526
Unique visitors
Page views
12,814
4.4 pages per visit
Avg time on site
3m 18s
Average visit length (GA4 session duration)
Engagement rate
72.6%
Visits with meaningful activity
Bounce rate
27.4%
Left after one page — lower is usually better
Mobile share
69.0%
Visits from phones/tablets
Where site traffic came from (top sources)
How to read this
Top source families (Facebook hosts rolled up, IG together, etc.). Mix indicators — not required to sum to total site sessions above.
Marketplace referrals (Autotrader, KBB, CarGurus…) are site visits from those portals — different labels from VinSolutions lead sources.
Source / medium
Visits
People
Avg time
Bounce
Google organic
1,957
1,335
—
—
Google paid
1,445
1,162
—
—
Direct
foundationdirect.lightning.force.com referral
1,048
576
—
—
Facebook
Facebook link referral, Facebook referral, Facebook lm referral
713
472
—
—
Unassigned / not set
Not set, Data unavailable
Most likely a measurement gap — quick bounces or tag/consent timing on the Porsche site so GA4 never got source/medium (often Google/direct under the hood). Not a real marketing channel to coach against. A few visits may also be Google “data not available” privacy/cross-network rows.
How to read this
Shoppers who landed on the store site from big inventory portals.
Still website traffic — not CRM leads. A portal shopper can bounce here and still show up later as Phone Up.
Portal referral
Visits
People
Avg time
Bounce
Autotrader
Autotrader referral
69
32
—
—
Where on the site (sales · service · parts · specials)
How to read this
Sessions on page groups: inventory/VDPs (sales), service, parts, specials/offers, finance/trade, store info.
Porsche sites often put service booking on a separate host — if Service is thin here, check service-booking host traffic separately.
Site section
Visits
People
Page views
Page-section breakdown not in GA4 cache yet for this store.
Website traffic mix only — not the same labels as CRM lead sources. No source total row (avoids a sum that can exceed site sessions).
Stage 1b · Supply
Inventory export incomplete this cycle
Full lot aging is withheld until the export looks like a complete active lot.
Partial inventory export
VinSolutions file hp-inventory-latest.csv · as of Nov 09, 2026 6:16 AM · lead window Oct 10 – Nov 8, 2026
What this means
File returned 24 units (New 0 · Used 2 · CPO 22).
Treat as incomplete — not the full store lot.
Median age in file: 70 days · no-photo flags: 19.
Re-export full active New/Used/CPO before using inventory as a coaching stage.
Stage 2 · Demand shape
How demand shows up
Vehicles of interest and trades — demand pressure next to traffic and inventory. Attempt methods (phone / email / text) live on Handling.
What cars people asked about
Workable opportunities · Oct 10 – Nov 8, 2026
What this means
Vehicle of interest on the lead when CRM has it. Helps with stocking and coaching — not a sold report.
New / used / CPO interest
Opps
Share
Certified
26
76.5%
Used
8
23.5%
Total
34
100.0%
Top vehicles of interest Oct 10 – Nov 8, 2026
Year / make / model
Opps
Share
2026 Porsche Macan
6
18.8%
2019 INFINITI QX80
3
9.4%
2024 Porsche 911
3
9.4%
2024 Porsche Macan
3
9.4%
2023 Porsche Taycan
3
9.4%
2023 Porsche 911
2
6.2%
2023 Porsche Macan
2
6.2%
2023 Porsche Panamera
2
6.2%
2023 MERCEDES-BENZ
1
3.1%
2026 Porsche Cayenne
1
3.1%
Total
26
100.0%
Trade-ins mentioned
Workable opportunities · Oct 10 – Nov 8, 2026
What this means
20.6% of workable opportunities included a trade vehicle.
Higher trade rates often signal more serious shoppers.
Trade year / make / model
Opps
Share of trades
2014 Porsche Cayman
1
14.3%
2023 Tesla Model 3
1
14.3%
2020 BMW X3
1
14.3%
2018 Audi Q5
1
14.3%
2012 Porsche 911
1
14.3%
2019 Honda Passport
1
14.3%
2019 Porsche Cayenne
1
14.3%
Total
7
100.0%
Stage 3 · Demand becomes leads
CRM opportunities from website + 3rd parties
Unique sales opportunities (de-duped) created in VinSolutions for Oct 10 – Nov 8, 2026. Website and marketplace demand show up as internet forms, then also as phone and walk-in — including full source detail on this tab.
Lead volume entering the funnel
Unique opportunities · Oct 10 – Nov 8, 2026 · de-duped · retail workable = excl. Bad + excl. acquisition
What this means
CRM sales opportunities after de-dupe. Same shopper is not counted three times as internet + phone + walk-in.
Retail workable drops Bad junk and acquisition leads (cash/trade value requests — not a retail buy).
Unique after de-dupe
40
From 63 raw CRM rows · 23 repeats collapsed
Retail workable
34
Excl. Bad (6) · excl. acquisition (0)
Retail sold
9
VinSolutions retail sold · close 26.5% of 34 retail workable
Delivered
9
CRM status Delivered · of retail sold
On Order
0
CRM status On Order · sold, not delivered yet
Wholesale / auction sold
0
DMS outlets · separate from retail close · total sold 9
A) Where digital retail demand is sourced
Funnel read
Owned website + on-site tools (Motive, store forms/chat, Remora) vs 3rd-party portals (Autotrader/KBB, CarGurus, Carfax…) vs OEM/brand digital (BYO, BMW USA, military/event programs). These sources create internet opportunities — and often later phone/walk-in on the same shopper.
Digital source family
Workable opps
Share of internet
Contacted
Avg response
Sold
Close
Dealer website & on-site
10
40.0%
90.0%
14 min 88.9% ≤15 min · n=9 *
2
20.0%
Autotrader / KBBATKBB
10
40.0%
100.0%
2 min 90.0% ≤15 min · n=10 *
2
20.0%
Other 3rd-party marketplaces
0
—
—
—
—
—
OEM / brand digital
5
20.0%
100.0%
16 min 60.0% ≤15 min · n=5 *
2
40.0%
Total / avg (families above)
25
—
—
—
6
24.0%
Digital families above total 25 workable internet-side rows shown in those buckets; internet CRM channel is 25. Gap is other internet sources (campaigns, uncategorized, etc.) detailed under Source detail.
Response = VinSolutions average adjusted response minutes (excludes responses over 4 hours) (+ % ≤15). Internet is the reliable speed signal.
Big-vendor demand by channel (CRM)
How to read this
VinSolutions opportunities from major portals, split Internet / Phone / Walk-in.
Portal website referrals live on Traffic — this is CRM-attributed demand.
Vendor
Internet
Phone
Walk-in
Total opps
Sold
Autotrader / KBB
10
0
0
10
2
Thin Phone often means portal call-ins were logged as generic Phone Up without the vendor source.
B) How opportunities show up in the CRM (channel)
Funnel read
Website and 3rd-party activity turns into internet form leads, phone calls, and walk-ins (plus Other CRM types).
Close = retail sold ÷ retail workable on the hero grade; per-row close uses that channel’s workable opps.
Contacted = real work attempt on that channel.
Response uses adjusted minutes when present — Phone/Walk-in often log 0 min (* = half or more timed at 0; treat as weak signal).
CRM channel
Workable opps
Share
Contacted
Avg response
Sold
Close
Plain English
Internet (web forms / digital)
25
73.5%
96.0%
10 min 83.3% ≤15 min · n=24 *
6
24.0%
Forms, portals, chat, brand digital
Phone
7
20.6%
100.0%
—
3
42.9%
Phone-ups / tracked calls
Walk-in
2
5.9%
100.0%
—
0
0.0%
In-store / drive-by
Other
—
—
—
—
—
—
Referral, repeat, DMS, other CRM types
Total / avg
34
100.0%
97.1%
—
9
26.5%
Source detail
Unique workable opportunities · Oct 10 – Nov 8, 2026 · de-duped · same funnel window · Close = sold ÷ opps · Response = average adjusted minutes (over 4 hours dropped from average)
What this means
Drill-down on where demand came from — owned website vs Autotrader/KBB vs other portals vs OEM/brand digital, then phone and walk-in. High volume + low close often means a source quality issue. Whether the team worked those leads fast belongs on the Handling tab. Dealer website includes Motive, Remora, store-domain forms/chat, and on-site quote tools. Autotrader/KBB is one 3rd party with many of their own channels.
Response sits next to close so you can see whether slow first touch lines up with weak conversion. * on response = half or more timed values are 0 (common on phone/walk-in — weak signal).
1) Channel mix
Channel
Opps
Share
Contacted
Avg response
Sold
Close
Internet
25
73.5%
96.0%
10 min 83.3% ≤15 min · n=24 *
6
24.0%
Phone
7
20.6%
100.0%
—
3
42.9%
Walk-in
2
5.9%
100.0%
—
0
0.0%
Total / avg
34
100.0%
97.1%
10 min 100.0% ≤15 min · n=24
9
26.5%
2) Internet broken down
Families inside internet · Oct 10 – Nov 8, 2026
Dealer website & on-site
10 · 40.0% of internet · close 20.0% · avg 14 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Dealer website — PCW lead
7
70.0%
100.0%
2 min 100.0% ≤15 min · n=7 *
2
28.6%
Website chat — Podium (PCW)
2
20.0%
50.0%
1h 57m 0.0% ≤15 min · n=1
0
0.0%
Pcw Dr Lead
1
10.0%
100.0%
0 min 100.0% ≤15 min · n=1 *
0
0.0%
Total / avg
10
100.0%
90.0%
14 min 88.9% ≤15 min · n=9
2
20.0%
OEM / brand digital
5 · 20.0% of internet · close 40.0% · avg 16 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Porsche Inventory Finder
5
100.0%
100.0%
16 min 60.0% ≤15 min · n=5 *
2
40.0%
Total / avg
5
100.0%
100.0%
16 min 0.0% ≤15 min · n=5
2
40.0%
ATKBBAutotrader / KBB (one 3rd party · their channels)10 · 40.0% of internet · close 20.0% · avg 2 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
ATAutotrader — Internet lead
10
100.0%
100.0%
2 min 90.0% ≤15 min · n=10 *
2
20.0%
Total / avg
10
100.0%
100.0%
2 min 100.0% ≤15 min · n=10
2
20.0%
3) Phone and walk-in detail
Phone 7 opportunities
Logged as
Count
Share
Contacted
Avg response
Sold
Close rate
Phone Up
5
71.4%
100.0%
—
3
60.0%
Repeat Customer
1
14.3%
100.0%
—
0
0.0%
Fresh
Lead
1
14.3%
100.0%
—
0
0.0%
Total / avg
7
100.0%
100.0%
—
3
42.9%
Walk-in 2 opportunities
Logged as
Count
Share
Contacted
Avg response
Sold
Close rate
Repeat Customer
1
50.0%
100.0%
—
0
0.0%
Phone Up
1
50.0%
100.0%
—
0
0.0%
Total / avg
2
100.0%
100.0%
—
0
0.0%
Stage 4 · Lead handling quality
How well are we taking care of the leads?
Speed and contact coverage when the CRM export includes them; how the team tries to reach customers (phone / email / text); retail close and open pipeline. Source mix lives on the Leads tab.
Pertinent handling numbers
Date range: Oct 10 – Nov 8, 2026 (vs prior 30 days Sep 10 – Oct 9, 2026)
What this section is
Handling grades for rolling 30 on unique opportunities after de-dupe.
Bad CRM leads are excluded. Contact and speed grades appear only when the CRM export includes attempt fields.
Handling color legend
GoodKPI is in the healthy band for that metric
WatchKPI is middling — keep an eye on it
ProblemKPI is below the store target band
Per-card rulesInternet contact ≥90% good / <75% problem · response goal ≤15 min (after 15 = not good; ≥25% over 30 = problem even if median looks ok) · retail close ≥8% good / <5% problem · untouched 0 good
1) Internet contact rate
Internet leads only · workable unique opportunities · Oct 10 – Nov 8, 2026
Good
96.0%
↑ 3.1 pts vs prior 30 days · Prior (Sep 10 – Oct 9, 2026): 92.9%
Internet workable (excl. Bad): 25 · worked 24
All-channel contact (for context): 97.1% on 34 workable opps
Unique after de-dupe: 40 · CRM rows before de-dupe: 63 · collapsed 23 repeats
What this means
Of internet unique opportunities (de-duped, excluding Bad), how many show a real work attempt —
first contact attempt, phone/email/text, customer contact, or CRM contacted flag?
Phone-ups and walk-ins are not in this grade — those are almost always “contacted” by nature and inflate the number.
Higher is better. About 90%+ is good. Under 75% is a problem.
2) Internet response time (median)
Internet leads only · CRM adjusted response time · Oct 10 – Nov 8, 2026
Good
0 min
same as prior 30 days · Prior (Sep 10 – Oct 9, 2026): 0 min
Based on 24 timed internet leads (of 25 internet workable opps)
Store goal: first internet response in ≤15 minutes. After 15 min = not good. Over 30 min = missed goal.
≤15 min · on goal20 (83.3%)
16–30 min · late (after 15)2 (8.3%)
Over 30 min · missed goal2 (8.3%)
No timed response1
What this meansInternet only, using VinSolutions adjusted response time when the export includes it.
Phone-ups and walk-ins are not mixed in — they often show as 0 minutes and fake a fast store.
Goal is ≤15 minutes. Any first response after 15 min is not good.
The red over 30 min bucket is the problem list — read it even when the median looks okay.
Bands: ≤15 on goal · 16–30 late · over 30 missed goal.
3) Retail close rate
VinSolutions retail sold ÷ retail workable · wholesale separate · Oct 10 – Nov 8, 2026
Good
26.5%
↑ 12.2 pts vs prior 30 days · Prior (Sep 10 – Oct 9, 2026): 14.3%
Retail sold (VinSolutions): 9 of 34 retail workable · Delivered 9 · On Order 0
What this means
Headline close uses VinSolutions lead export retail sold ÷ retail workable (Motosnap leads email). DMS deals are optional — used only when that file covers this window.
Retail close only — acquisition and wholesale/auction solds stay on the Leads tab and out of this grade.
On Order is still a retail sold (customer has a car ordered) — counted in close, broken out from Delivered.
Rough store-level bands used here: ≥8% good · 5–8% watch · under 5% problem.
4) Untouched over 24 hours
Workable opps still with no attempt · as of Nov 09, 2026
Watch
1
From opportunities in Oct 10 – Nov 8, 2026
What this means
Workable leads still sitting with zero attempt after a full day. Ideal is 0. This is the same-day coaching list.
How the team is trying to reach customers
Workable opportunities · Oct 10 – Nov 8, 2026
What this means
Share of opportunities where phone, email, or text attempts were logged. Multi-channel = two or more methods on the same opportunity. This is handling effort mix — not demand shape.
Method
Share of workable opps
Plain English
Phone attempt
79.4%
Someone tried calling
Email attempt
73.5%
Someone sent an email
Text attempt
0.0%
Someone sent a text
Multi-channel
55.9%
Used 2+ methods on the same opp
Customer contact logged
82.4%
CRM shows an actual customer connect, not only outbound
Needs attention
Based on unique opportunities in Oct 10 – Nov 8, 2026
What this means
Handling problems to bring into the next sales meeting — slow or no-attempt work, untouched leads, named coaching flags.
Source mix and close-by-origin live on the Leads tab.
No attention flags in this window.
Oldest untouched examples as of Nov 09, 2026
Salesperson
Source
Arrived
Age
Keller Blitch
Website chat — Podium (PCW)
Oct 19 8:25 PM
508h
Stage 5 · People + execution
Salesperson effectiveness
Who owns volume and retail close — and where coaching should start — by team group.
Sales team scoreboard
Workable unique opportunities · Oct 10 – Nov 8, 2026 · split by VinSolutions team · most sold first inside each group
Team viewStoreNewUsedShowing Used only — pick Store for both teams
Sales 34 workable opportunities
Salesperson
Total opps · sold · close
Avg response internet · >4h dropped
Internet opps · sold · close
Phone opps · sold · close
Walk-in opps · sold · close
Other opps · sold · close
Internet contact
Untouched >24h
Emanuel Kennedy
8 opps3 sold37.5% close
22 min 83.3% ≤15 · n=6
6 opps2 sold33.3% close
2 opps1 sold50.0% close
———
———
100.0%
0
Seth LeBlanc
12 opps3 sold25.0% close
2 min 88.9% ≤15 · n=9
9 opps2 sold22.2% close
3 opps1 sold33.3% close
———
———
100.0%
0
Keller Blitch
14 opps3 sold21.4% close
9 min 77.8% ≤15 · n=9
10 opps2 sold20.0% close
2 opps1 sold50.0% close
2 opps0 sold0.0% close
———
90.0%
1
Total / avg
34 opps9 sold26.5% close
10 min 83.3% ≤15 · n=24
25 opps6 sold24.0% close
7 opps3 sold42.9% close
2 opps0 sold0.0% close
———
96.0%
1
Scoreboard legend
Green rowOverall close rate 14% or higher
Red rowOverall close rate under 14%
Gray rowFewer than 3 workable leads, or system / unassigned
Sort orderMost units sold at the top inside each team group (New Sales first, then Used)
Avg responseInternet timed leads only · average drops responses over 4 hours (overnight/slow-tail outliers) · % ≤15 still uses all timed
How to read this
New Sales first, then Used Sales on the Store view. Channel columns = opps · sold · close %.
On Order solds show under Total as N on order.
Avg response = internet timed only; average drops responses over 4 hours.
Opps — workable unique opportunities assigned to them.
Total / channel columns — opps · sold · close % (sold ÷ that channel’s opps).
Internet contact — % of their internet leads with a real work attempt.
Avg response — internet timed only; average drops responses over 4 hours; shows % ≤15.
Date ranges on this page Rolling 30: Oct 10 – Nov 8, 2026. Prior 30 days: Sep 10 – Oct 9, 2026.
Organized as a sales funnel: website traffic → inventory health (active lot) → demand shape (VOI / trades) → CRM opportunities (site + 3rd party → internet/phone/walk-in) → handling quality (including how the team tries to reach customers) → salesperson execution. Unique opportunities after de-dupe (VIN/stock within 7 days, or same salesperson + day + vehicle).
Internet + phone + walk-in on the same shopper counts as one.
Headline contact rate is internet leads only (workable, de-duped, any real attempt).
Internet speed uses CRM adjusted response time on internet leads only.
Inventory panel uses VinSolutions live-lot units when an inventory export is present.
Lead data: VinSolutions. Website traffic (GA4 cache 2026-11-06 · GA4 2026-10-07 → 2026-11-05): 2,932 visits · 2,526 people. Generated Nov 09, 2026 10:14 AM.
This page is for Harris Porsche · Used only — no other stores.
Data coverage — Lead export only covers Aug 08 – Nov 05, 2026. This window is partial (effective Sep 10 – Nov 5, 2026). Closed-deal (DMS) history may still be complete. Prior window: Lead export only covers Aug 08 – Nov 05, 2026. This window is partial (effective Aug 8 – Sep 9, 2026). Closed-deal (DMS) history may still be complete.
Last 60 days at a glance · Used
Last 60 days · Used department: 62 retail workable opportunities (69 unique after de-dupe; Bad excluded); retail close 21.0% (13 retail sold); internet is 62.9% of retail workable; internet CRM contact 94.9%; internet median response 0 min; 2 workable leads still untouched over 24h.
Rolling 60: Sep 10 – Nov 8, 2026 · compared with prior 60 days Jul 12 – Sep 9, 2026
Funnel stages are tabs — click through Traffic → Inventory → Demand shape → Leads → Handling → People. Print still shows every stage.
Stage 1 · Top of funnel
Website traffic
People visiting harrisporsche.com before any CRM lead is created.
Total website traffic picture
Google Analytics · last ~30 days in cache dated 2026-11-06 · align with CRM window Sep 10 – Nov 8, 2026 where possible
What this means
This is the top of the sales funnel: how much store-site demand you are generating.
Traffic alone is not leads — next is what the store has to sell (active inventory), then how demand becomes CRM opportunities
(website forms, 3rd-party portals, then phone and walk-in).
Visits (sessions)
5,616
One visit = one trip to the site
People (users)
4,824
Unique visitors
Page views
25,658
4.6 pages per visit
Avg time on site
3m 18s
Average visit length (GA4 session duration)
Engagement rate
72.7%
Visits with meaningful activity
Bounce rate
27.3%
Left after one page — lower is usually better
Mobile share
69.5%
Visits from phones/tablets
Where site traffic came from (top sources)
How to read this
Top source families (Facebook hosts rolled up, IG together, etc.). Mix indicators — not required to sum to total site sessions above.
Marketplace referrals (Autotrader, KBB, CarGurus…) are site visits from those portals — different labels from VinSolutions lead sources.
Source / medium
Visits
People
Avg time
Bounce
Google organic
1,957
1,335
—
—
Google paid
1,445
1,162
—
—
Direct
foundationdirect.lightning.force.com referral
1,048
576
—
—
Facebook
Facebook link referral, Facebook referral, Facebook lm referral
713
472
—
—
Unassigned / not set
Not set, Data unavailable
Most likely a measurement gap — quick bounces or tag/consent timing on the Porsche site so GA4 never got source/medium (often Google/direct under the hood). Not a real marketing channel to coach against. A few visits may also be Google “data not available” privacy/cross-network rows.
How to read this
Shoppers who landed on the store site from big inventory portals.
Still website traffic — not CRM leads. A portal shopper can bounce here and still show up later as Phone Up.
Portal referral
Visits
People
Avg time
Bounce
Autotrader
Autotrader referral
69
32
—
—
Where on the site (sales · service · parts · specials)
How to read this
Sessions on page groups: inventory/VDPs (sales), service, parts, specials/offers, finance/trade, store info.
Porsche sites often put service booking on a separate host — if Service is thin here, check service-booking host traffic separately.
Site section
Visits
People
Page views
Page-section breakdown not in GA4 cache yet for this store.
Website traffic mix only — not the same labels as CRM lead sources. No source total row (avoids a sum that can exceed site sessions).
Stage 1b · Supply
Inventory export incomplete this cycle
Full lot aging is withheld until the export looks like a complete active lot.
Partial inventory export
VinSolutions file hp-inventory-latest.csv · as of Nov 09, 2026 6:16 AM · lead window Sep 10 – Nov 8, 2026
What this means
File returned 24 units (New 0 · Used 2 · CPO 22).
Treat as incomplete — not the full store lot.
Median age in file: 70 days · no-photo flags: 19.
Re-export full active New/Used/CPO before using inventory as a coaching stage.
Stage 2 · Demand shape
How demand shows up
Vehicles of interest and trades — demand pressure next to traffic and inventory. Attempt methods (phone / email / text) live on Handling.
What cars people asked about
Workable opportunities · Sep 10 – Nov 8, 2026
What this means
Vehicle of interest on the lead when CRM has it. Helps with stocking and coaching — not a sold report.
New / used / CPO interest
Opps
Share
Certified
47
75.8%
Used
15
24.2%
Total
62
100.0%
Top vehicles of interest Sep 10 – Nov 8, 2026
Year / make / model
Opps
Share
2026 Porsche Macan
11
18.6%
2023 Porsche Taycan
6
10.2%
2023 Mercedes-Benz E-Class
4
6.8%
2024 Porsche 911
4
6.8%
2023 Porsche Macan
4
6.8%
2024 Porsche Macan
4
6.8%
2025 Porsche 911
3
5.1%
2025 Porsche Panamera
3
5.1%
2023 Porsche 911
3
5.1%
2019 INFINITI QX80
3
5.1%
Total
45
100.0%
Trade-ins mentioned
Workable opportunities · Sep 10 – Nov 8, 2026
What this means
25.8% of workable opportunities included a trade vehicle.
Higher trade rates often signal more serious shoppers.
Trade year / make / model
Opps
Share of trades
2024 Honda Pilot
1
6.2%
2022 Audi Q5
1
6.2%
2018 Mercedes-Benz GLE 350
1
6.2%
2024 Porsche 911
1
6.2%
2021 Porsche 718 Cayman
1
6.2%
2017 Porsche Macan
1
6.2%
2013 BMW 328i
1
6.2%
2015 Honda CR-V
1
6.2%
Total
8
100.0%
Stage 3 · Demand becomes leads
CRM opportunities from website + 3rd parties
Unique sales opportunities (de-duped) created in VinSolutions for Sep 10 – Nov 8, 2026. Website and marketplace demand show up as internet forms, then also as phone and walk-in — including full source detail on this tab.
Lead volume entering the funnel
Unique opportunities · Sep 10 – Nov 8, 2026 · de-duped · retail workable = excl. Bad + excl. acquisition
What this means
CRM sales opportunities after de-dupe. Same shopper is not counted three times as internet + phone + walk-in.
Retail workable drops Bad junk and acquisition leads (cash/trade value requests — not a retail buy).
Unique after de-dupe
69
From 101 raw CRM rows · 32 repeats collapsed
Retail workable
62
Excl. Bad (7) · excl. acquisition (0)
Retail sold
13
VinSolutions retail sold · close 21.0% of 62 retail workable
Delivered
13
CRM status Delivered · of retail sold
On Order
0
CRM status On Order · sold, not delivered yet
Wholesale / auction sold
0
DMS outlets · separate from retail close · total sold 13
A) Where digital retail demand is sourced
Funnel read
Owned website + on-site tools (Motive, store forms/chat, Remora) vs 3rd-party portals (Autotrader/KBB, CarGurus, Carfax…) vs OEM/brand digital (BYO, BMW USA, military/event programs). These sources create internet opportunities — and often later phone/walk-in on the same shopper.
Digital source family
Workable opps
Share of internet
Contacted
Avg response
Sold
Close
Dealer website & on-site
15
38.5%
93.3%
15 min 76.9% ≤15 min · n=13 *
2
13.3%
Autotrader / KBBATKBB
15
38.5%
93.3%
3 min 85.7% ≤15 min · n=14 *
2
13.3%
Other 3rd-party marketplaces
0
—
—
—
—
—
OEM / brand digital
8
20.5%
100.0%
10 min 75.0% ≤15 min · n=8 *
3
37.5%
Total / avg (families above)
38
—
—
—
7
18.4%
Digital families above total 38 workable internet-side rows shown in those buckets; internet CRM channel is 39. Gap is other internet sources (campaigns, uncategorized, etc.) detailed under Source detail.
Response = VinSolutions average adjusted response minutes (excludes responses over 4 hours) (+ % ≤15). Internet is the reliable speed signal.
Big-vendor demand by channel (CRM)
How to read this
VinSolutions opportunities from major portals, split Internet / Phone / Walk-in.
Portal website referrals live on Traffic — this is CRM-attributed demand.
Vendor
Internet
Phone
Walk-in
Total opps
Sold
Autotrader / KBB
15
0
0
15
2
Thin Phone often means portal call-ins were logged as generic Phone Up without the vendor source.
B) How opportunities show up in the CRM (channel)
Funnel read
Website and 3rd-party activity turns into internet form leads, phone calls, and walk-ins (plus Other CRM types).
Close = retail sold ÷ retail workable on the hero grade; per-row close uses that channel’s workable opps.
Contacted = real work attempt on that channel.
Response uses adjusted minutes when present — Phone/Walk-in often log 0 min (* = half or more timed at 0; treat as weak signal).
CRM channel
Workable opps
Share
Contacted
Avg response
Sold
Close
Plain English
Internet (web forms / digital)
39
62.9%
94.9%
9 min 77.8% ≤15 min · n=36 *
7
17.9%
Forms, portals, chat, brand digital
Phone
20
32.3%
100.0%
—
6
30.0%
Phone-ups / tracked calls
Walk-in
3
4.8%
100.0%
—
0
0.0%
In-store / drive-by
Other
—
—
—
—
—
—
Referral, repeat, DMS, other CRM types
Total / avg
62
100.0%
96.8%
—
13
21.0%
Source detail
Unique workable opportunities · Sep 10 – Nov 8, 2026 · de-duped · same funnel window · Close = sold ÷ opps · Response = average adjusted minutes (over 4 hours dropped from average)
What this means
Drill-down on where demand came from — owned website vs Autotrader/KBB vs other portals vs OEM/brand digital, then phone and walk-in. High volume + low close often means a source quality issue. Whether the team worked those leads fast belongs on the Handling tab. Dealer website includes Motive, Remora, store-domain forms/chat, and on-site quote tools. Autotrader/KBB is one 3rd party with many of their own channels.
Response sits next to close so you can see whether slow first touch lines up with weak conversion. * on response = half or more timed values are 0 (common on phone/walk-in — weak signal).
1) Channel mix
Channel
Opps
Share
Contacted
Avg response
Sold
Close
Internet
39
62.9%
94.9%
9 min 77.8% ≤15 min · n=36 *
7
17.9%
Phone
20
32.3%
100.0%
—
6
30.0%
Walk-in
3
4.8%
100.0%
—
0
0.0%
Total / avg
62
100.0%
96.8%
9 min 100.0% ≤15 min · n=36
13
21.0%
2) Internet broken down
Families inside internet · Sep 10 – Nov 8, 2026
Dealer website & on-site
15 · 38.5% of internet · close 13.3% · avg 15 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Dealer website — PCW lead
9
60.0%
100.0%
1 min 100.0% ≤15 min · n=9 *
2
22.2%
Website chat — Podium (PCW)
5
33.3%
80.0%
59 min 0.0% ≤15 min · n=3
0
0.0%
Pcw Dr Lead
1
6.7%
100.0%
0 min 100.0% ≤15 min · n=1 *
0
0.0%
Total / avg
15
100.0%
93.3%
15 min 76.9% ≤15 min · n=13
2
13.3%
OEM / brand digital
8 · 20.5% of internet · close 37.5% · avg 10 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Porsche Inventory Finder
8
100.0%
100.0%
10 min 75.0% ≤15 min · n=8 *
3
37.5%
Total / avg
8
100.0%
100.0%
10 min 100.0% ≤15 min · n=8
3
37.5%
ATKBBAutotrader / KBB (one 3rd party · their channels)15 · 38.5% of internet · close 13.3% · avg 3 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
ATAutotrader — Internet lead
15
100.0%
93.3%
3 min 85.7% ≤15 min · n=14 *
2
13.3%
Total / avg
15
100.0%
93.3%
3 min 100.0% ≤15 min · n=14
2
13.3%
Other internet
1 · 2.6% of internet · close 0.0% · avg 20 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Repeat customer
1
100.0%
100.0%
20 min 0.0% ≤15 min · n=1
0
0.0%
Total / avg
1
100.0%
100.0%
20 min 0.0% ≤15 min · n=1
0
0.0%
3) Phone and walk-in detail
Phone 20 opportunities
Logged as
Count
Share
Contacted
Avg response
Sold
Close rate
Phone Up
17
85.0%
100.0%
—
6
35.3%
Repeat Customer
2
10.0%
100.0%
—
0
0.0%
Fresh
Lead
1
5.0%
100.0%
—
0
0.0%
Total / avg
20
100.0%
100.0%
—
6
30.0%
Walk-in 3 opportunities
Logged as
Count
Share
Contacted
Avg response
Sold
Close rate
Phone Up
2
66.7%
100.0%
—
0
0.0%
Repeat Customer
1
33.3%
100.0%
—
0
0.0%
Total / avg
3
100.0%
100.0%
—
0
0.0%
Stage 4 · Lead handling quality
How well are we taking care of the leads?
Speed and contact coverage when the CRM export includes them; how the team tries to reach customers (phone / email / text); retail close and open pipeline. Source mix lives on the Leads tab.
Pertinent handling numbers
Date range: Sep 10 – Nov 8, 2026 (vs prior 60 days Jul 12 – Sep 9, 2026)
What this section is
Handling grades for rolling 60 on unique opportunities after de-dupe.
Bad CRM leads are excluded. Contact and speed grades appear only when the CRM export includes attempt fields.
Handling color legend
GoodKPI is in the healthy band for that metric
WatchKPI is middling — keep an eye on it
ProblemKPI is below the store target band
Per-card rulesInternet contact ≥90% good / <75% problem · response goal ≤15 min (after 15 = not good; ≥25% over 30 = problem even if median looks ok) · retail close ≥8% good / <5% problem · untouched 0 good
1) Internet contact rate
Internet leads only · workable unique opportunities · Sep 10 – Nov 8, 2026
Good
94.9%
↓ 5.1 pts vs prior 60 days · Prior (Jul 12 – Sep 9, 2026): 100.0%
Internet workable (excl. Bad): 39 · worked 37
All-channel contact (for context): 96.8% on 62 workable opps
Unique after de-dupe: 69 · CRM rows before de-dupe: 101 · collapsed 32 repeats
What this means
Of internet unique opportunities (de-duped, excluding Bad), how many show a real work attempt —
first contact attempt, phone/email/text, customer contact, or CRM contacted flag?
Phone-ups and walk-ins are not in this grade — those are almost always “contacted” by nature and inflate the number.
Higher is better. About 90%+ is good. Under 75% is a problem.
2) Internet response time (median)
Internet leads only · CRM adjusted response time · Sep 10 – Nov 8, 2026
Good
0 min
faster by 3 min vs prior 60 days · Prior (Jul 12 – Sep 9, 2026): 3 min
Based on 36 timed internet leads (of 39 internet workable opps)
Store goal: first internet response in ≤15 minutes. After 15 min = not good. Over 30 min = missed goal.
≤15 min · on goal28 (77.8%)
16–30 min · late (after 15)5 (13.9%)
Over 30 min · missed goal3 (8.3%)
No timed response3
What this meansInternet only, using VinSolutions adjusted response time when the export includes it.
Phone-ups and walk-ins are not mixed in — they often show as 0 minutes and fake a fast store.
Goal is ≤15 minutes. Any first response after 15 min is not good.
The red over 30 min bucket is the problem list — read it even when the median looks okay.
Bands: ≤15 on goal · 16–30 late · over 30 missed goal.
3) Retail close rate
VinSolutions retail sold ÷ retail workable · wholesale separate · Sep 10 – Nov 8, 2026
Good
21.0%
↓ 10.0 pts vs prior 60 days · Prior (Jul 12 – Sep 9, 2026): 31.0%
Retail sold (VinSolutions): 13 of 62 retail workable · Delivered 13 · On Order 0
What this means
Headline close uses VinSolutions lead export retail sold ÷ retail workable (Motosnap leads email). DMS deals are optional — used only when that file covers this window.
Retail close only — acquisition and wholesale/auction solds stay on the Leads tab and out of this grade.
On Order is still a retail sold (customer has a car ordered) — counted in close, broken out from Delivered.
Rough store-level bands used here: ≥8% good · 5–8% watch · under 5% problem.
4) Untouched over 24 hours
Workable opps still with no attempt · as of Nov 09, 2026
Watch
2
From opportunities in Sep 10 – Nov 8, 2026
What this means
Workable leads still sitting with zero attempt after a full day. Ideal is 0. This is the same-day coaching list.
How the team is trying to reach customers
Workable opportunities · Sep 10 – Nov 8, 2026
What this means
Share of opportunities where phone, email, or text attempts were logged. Multi-channel = two or more methods on the same opportunity. This is handling effort mix — not demand shape.
Method
Share of workable opps
Plain English
Phone attempt
83.9%
Someone tried calling
Email attempt
66.1%
Someone sent an email
Text attempt
0.0%
Someone sent a text
Multi-channel
53.2%
Used 2+ methods on the same opp
Customer contact logged
83.9%
CRM shows an actual customer connect, not only outbound
Needs attention
Based on unique opportunities in Sep 10 – Nov 8, 2026
What this means
Handling problems to bring into the next sales meeting — slow or no-attempt work, untouched leads, named coaching flags.
Source mix and close-by-origin live on the Leads tab.
No attention flags in this window.
Oldest untouched examples as of Nov 09, 2026
Salesperson
Source
Arrived
Age
Keller Blitch
Autotrader — Internet lead
Oct 01 4:52 PM
943h
Keller Blitch
Website chat — Podium (PCW)
Oct 19 8:25 PM
508h
Stage 5 · People + execution
Salesperson effectiveness
Who owns volume and retail close — and where coaching should start — by team group.
Sales team scoreboard
Workable unique opportunities · Sep 10 – Nov 8, 2026 · split by VinSolutions team · most sold first inside each group
Team viewStoreNewUsedShowing Used only — pick Store for both teams
Sales 62 workable opportunities
Salesperson
Total opps · sold · close
Avg response internet · >4h dropped
Internet opps · sold · close
Phone opps · sold · close
Walk-in opps · sold · close
Other opps · sold · close
Internet contact
Untouched >24h
Seth LeBlanc
20 opps5 sold25.0% close
3 min 84.6% ≤15 · n=13
13 opps3 sold23.1% close
7 opps2 sold28.6% close
———
———
100.0%
0
Emanuel Kennedy
21 opps5 sold23.8% close
15 min 80.0% ≤15 · n=10
10 opps2 sold20.0% close
10 opps3 sold30.0% close
1 opps0 sold0.0% close
———
100.0%
0
Keller Blitch
21 opps3 sold14.3% close
11 min 69.2% ≤15 · n=13
16 opps2 sold12.5% close
3 opps1 sold33.3% close
2 opps0 sold0.0% close
———
87.5%
2
Total / avg
62 opps13 sold21.0% close
9 min 77.8% ≤15 · n=36
39 opps7 sold17.9% close
20 opps6 sold30.0% close
3 opps0 sold0.0% close
———
94.9%
2
Scoreboard legend
Green rowOverall close rate 14% or higher
Red rowOverall close rate under 14%
Gray rowFewer than 3 workable leads, or system / unassigned
Sort orderMost units sold at the top inside each team group (New Sales first, then Used)
Avg responseInternet timed leads only · average drops responses over 4 hours (overnight/slow-tail outliers) · % ≤15 still uses all timed
How to read this
New Sales first, then Used Sales on the Store view. Channel columns = opps · sold · close %.
On Order solds show under Total as N on order.
Avg response = internet timed only; average drops responses over 4 hours.
Opps — workable unique opportunities assigned to them.
Total / channel columns — opps · sold · close % (sold ÷ that channel’s opps).
Internet contact — % of their internet leads with a real work attempt.
Avg response — internet timed only; average drops responses over 4 hours; shows % ≤15.
Date ranges on this page Rolling 60: Sep 10 – Nov 8, 2026. Prior 60 days: Jul 12 – Sep 9, 2026.
Organized as a sales funnel: website traffic → inventory health (active lot) → demand shape (VOI / trades) → CRM opportunities (site + 3rd party → internet/phone/walk-in) → handling quality (including how the team tries to reach customers) → salesperson execution. Unique opportunities after de-dupe (VIN/stock within 7 days, or same salesperson + day + vehicle).
Internet + phone + walk-in on the same shopper counts as one.
Headline contact rate is internet leads only (workable, de-duped, any real attempt).
Internet speed uses CRM adjusted response time on internet leads only.
Inventory panel uses VinSolutions live-lot units when an inventory export is present.
Lead data: VinSolutions. Website traffic (GA4 cache 2026-11-06 · GA4 2026-09-07 → 2026-11-05): 5,616 visits · 4,824 people. Generated Nov 09, 2026 10:14 AM.
This page is for Harris Porsche · Used only — no other stores.
Data coverage — Lead export only covers Aug 08 – Nov 05, 2026. This window is partial (effective Aug 11 – Nov 5, 2026). Closed-deal (DMS) history may still be complete. Prior window: Lead export only covers Aug 08 – Nov 05, 2026. This window is partial (effective Aug 8–10, 2026). Closed-deal (DMS) history may still be complete.
Last 90 days at a glance · Used
Last 90 days · Used department: 91 retail workable opportunities (98 unique after de-dupe; Bad excluded); retail close 23.1% (21 retail sold); internet is 58.2% of retail workable; internet CRM contact 96.2%; internet median response 0 min; 2 workable leads still untouched over 24h.
Rolling 90: Aug 11 – Nov 8, 2026 · compared with prior 90 days May 13 – Aug 10, 2026
Funnel stages are tabs — click through Traffic → Inventory → Demand shape → Leads → Handling → People. Print still shows every stage.
Stage 1 · Top of funnel
Website traffic
People visiting harrisporsche.com before any CRM lead is created.
Total website traffic picture
Google Analytics · last ~30 days in cache dated 2026-11-06 · align with CRM window Aug 11 – Nov 8, 2026 where possible
What this means
This is the top of the sales funnel: how much store-site demand you are generating.
Traffic alone is not leads — next is what the store has to sell (active inventory), then how demand becomes CRM opportunities
(website forms, 3rd-party portals, then phone and walk-in).
Visits (sessions)
5,853
One visit = one trip to the site
People (users)
5,031
Unique visitors
Page views
26,978
4.6 pages per visit
Avg time on site
3m 22s
Average visit length (GA4 session duration)
Engagement rate
73.5%
Visits with meaningful activity
Bounce rate
26.5%
Left after one page — lower is usually better
Mobile share
69.5%
Visits from phones/tablets
Where site traffic came from (top sources)
How to read this
Top source families (Facebook hosts rolled up, IG together, etc.). Mix indicators — not required to sum to total site sessions above.
Marketplace referrals (Autotrader, KBB, CarGurus…) are site visits from those portals — different labels from VinSolutions lead sources.
Source / medium
Visits
People
Avg time
Bounce
Google organic
1,957
1,335
—
—
Google paid
1,445
1,162
—
—
Direct
foundationdirect.lightning.force.com referral
1,048
576
—
—
Facebook
Facebook link referral, Facebook referral, Facebook lm referral
713
472
—
—
Unassigned / not set
Not set, Data unavailable
Most likely a measurement gap — quick bounces or tag/consent timing on the Porsche site so GA4 never got source/medium (often Google/direct under the hood). Not a real marketing channel to coach against. A few visits may also be Google “data not available” privacy/cross-network rows.
How to read this
Shoppers who landed on the store site from big inventory portals.
Still website traffic — not CRM leads. A portal shopper can bounce here and still show up later as Phone Up.
Portal referral
Visits
People
Avg time
Bounce
Autotrader
Autotrader referral
69
32
—
—
Where on the site (sales · service · parts · specials)
How to read this
Sessions on page groups: inventory/VDPs (sales), service, parts, specials/offers, finance/trade, store info.
Porsche sites often put service booking on a separate host — if Service is thin here, check service-booking host traffic separately.
Site section
Visits
People
Page views
Page-section breakdown not in GA4 cache yet for this store.
Website traffic mix only — not the same labels as CRM lead sources. No source total row (avoids a sum that can exceed site sessions).
Stage 1b · Supply
Inventory export incomplete this cycle
Full lot aging is withheld until the export looks like a complete active lot.
Partial inventory export
VinSolutions file hp-inventory-latest.csv · as of Nov 09, 2026 6:16 AM · lead window Aug 11 – Nov 8, 2026
What this means
File returned 24 units (New 0 · Used 2 · CPO 22).
Treat as incomplete — not the full store lot.
Median age in file: 70 days · no-photo flags: 19.
Re-export full active New/Used/CPO before using inventory as a coaching stage.
Stage 2 · Demand shape
How demand shows up
Vehicles of interest and trades — demand pressure next to traffic and inventory. Attempt methods (phone / email / text) live on Handling.
What cars people asked about
Workable opportunities · Aug 11 – Nov 8, 2026
What this means
Vehicle of interest on the lead when CRM has it. Helps with stocking and coaching — not a sold report.
New / used / CPO interest
Opps
Share
Certified
67
73.6%
Used
24
26.4%
Total
91
100.0%
Top vehicles of interest Aug 11 – Nov 8, 2026
Year / make / model
Opps
Share
2026 Porsche Macan
15
17.4%
2023 Porsche Taycan
11
12.8%
2024 Porsche Macan
6
7.0%
2024 Porsche 911
5
5.8%
2026 Porsche Cayenne
4
4.7%
2025 Porsche 911
4
4.7%
2025 Porsche Panamera
4
4.7%
2023 Mercedes-Benz E-Class
4
4.7%
2023 Porsche Macan
4
4.7%
2023 Porsche Panamera
3
3.5%
Total
60
100.0%
Trade-ins mentioned
Workable opportunities · Aug 11 – Nov 8, 2026
What this means
26.4% of workable opportunities included a trade vehicle.
Higher trade rates often signal more serious shoppers.
Trade year / make / model
Opps
Share of trades
2024 Porsche 911
2
8.3%
2018 Porsche Panamera
2
8.3%
2021 Porsche Macan
1
4.2%
2013 GMC Yukon
1
4.2%
2018 Jeep Wrangler
1
4.2%
2024 BMW i7
1
4.2%
2022 Porsche 911
1
4.2%
2019 Audi Q8
1
4.2%
Total
10
100.0%
Stage 3 · Demand becomes leads
CRM opportunities from website + 3rd parties
Unique sales opportunities (de-duped) created in VinSolutions for Aug 11 – Nov 8, 2026. Website and marketplace demand show up as internet forms, then also as phone and walk-in — including full source detail on this tab.
Lead volume entering the funnel
Unique opportunities · Aug 11 – Nov 8, 2026 · de-duped · retail workable = excl. Bad + excl. acquisition
What this means
CRM sales opportunities after de-dupe. Same shopper is not counted three times as internet + phone + walk-in.
Retail workable drops Bad junk and acquisition leads (cash/trade value requests — not a retail buy).
Unique after de-dupe
98
From 144 raw CRM rows · 46 repeats collapsed
Retail workable
91
Excl. Bad (7) · excl. acquisition (0)
Retail sold
21
VinSolutions retail sold · close 23.1% of 91 retail workable
Delivered
21
CRM status Delivered · of retail sold
On Order
0
CRM status On Order · sold, not delivered yet
Wholesale / auction sold
0
DMS outlets · separate from retail close · total sold 21
A) Where digital retail demand is sourced
Funnel read
Owned website + on-site tools (Motive, store forms/chat, Remora) vs 3rd-party portals (Autotrader/KBB, CarGurus, Carfax…) vs OEM/brand digital (BYO, BMW USA, military/event programs). These sources create internet opportunities — and often later phone/walk-in on the same shopper.
Digital source family
Workable opps
Share of internet
Contacted
Avg response
Sold
Close
Dealer website & on-site
21
39.6%
95.2%
16 min 75.0% ≤15 min · n=20 * · avg on 19
3
14.3%
Autotrader / KBBATKBB
17
32.1%
94.1%
3 min 87.5% ≤15 min · n=16 *
2
11.8%
Other 3rd-party marketplaces
0
—
—
—
—
—
OEM / brand digital
14
26.4%
100.0%
7 min 85.7% ≤15 min · n=14 *
5
35.7%
Total / avg (families above)
52
—
—
—
10
19.2%
Digital families above total 52 workable internet-side rows shown in those buckets; internet CRM channel is 53. Gap is other internet sources (campaigns, uncategorized, etc.) detailed under Source detail.
Response = VinSolutions average adjusted response minutes (excludes responses over 4 hours) (+ % ≤15). Internet is the reliable speed signal.
Big-vendor demand by channel (CRM)
How to read this
VinSolutions opportunities from major portals, split Internet / Phone / Walk-in.
Portal website referrals live on Traffic — this is CRM-attributed demand.
Vendor
Internet
Phone
Walk-in
Total opps
Sold
Autotrader / KBB
17
0
0
17
2
Thin Phone often means portal call-ins were logged as generic Phone Up without the vendor source.
B) How opportunities show up in the CRM (channel)
Funnel read
Website and 3rd-party activity turns into internet form leads, phone calls, and walk-ins (plus Other CRM types).
Close = retail sold ÷ retail workable on the hero grade; per-row close uses that channel’s workable opps.
Contacted = real work attempt on that channel.
Response uses adjusted minutes when present — Phone/Walk-in often log 0 min (* = half or more timed at 0; treat as weak signal).
CRM channel
Workable opps
Share
Contacted
Avg response
Sold
Close
Plain English
Internet (web forms / digital)
53
58.2%
96.2%
10 min 80.4% ≤15 min · n=51 * · avg on 50
10
18.9%
Forms, portals, chat, brand digital
Phone
35
38.5%
100.0%
—
11
31.4%
Phone-ups / tracked calls
Walk-in
3
3.3%
100.0%
—
0
0.0%
In-store / drive-by
Other
—
—
—
—
—
—
Referral, repeat, DMS, other CRM types
Total / avg
91
100.0%
97.8%
—
21
23.1%
Source detail
Unique workable opportunities · Aug 11 – Nov 8, 2026 · de-duped · same funnel window · Close = sold ÷ opps · Response = average adjusted minutes (over 4 hours dropped from average)
What this means
Drill-down on where demand came from — owned website vs Autotrader/KBB vs other portals vs OEM/brand digital, then phone and walk-in. High volume + low close often means a source quality issue. Whether the team worked those leads fast belongs on the Handling tab. Dealer website includes Motive, Remora, store-domain forms/chat, and on-site quote tools. Autotrader/KBB is one 3rd party with many of their own channels.
Response sits next to close so you can see whether slow first touch lines up with weak conversion. * on response = half or more timed values are 0 (common on phone/walk-in — weak signal).
1) Channel mix
Channel
Opps
Share
Contacted
Avg response
Sold
Close
Internet
53
58.2%
96.2%
10 min 80.4% ≤15 min · n=51 * · avg on 50
10
18.9%
Phone
35
38.5%
100.0%
—
11
31.4%
Walk-in
3
3.3%
100.0%
—
0
0.0%
Total / avg
91
100.0%
97.8%
10 min 100.0% ≤15 min · n=51
21
23.1%
2) Internet broken down
Families inside internet · Aug 11 – Nov 8, 2026
Dealer website & on-site
21 · 39.6% of internet · close 14.3% · avg 16 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Dealer website — PCW lead
12
57.1%
100.0%
1 min 100.0% ≤15 min · n=12 *
3
25.0%
Website chat — Podium (PCW)
8
38.1%
87.5%
49 min 28.6% ≤15 min · n=7 · avg on 6
0
0.0%
Pcw Dr Lead
1
4.8%
100.0%
0 min 100.0% ≤15 min · n=1 *
0
0.0%
Total / avg
21
100.0%
95.2%
18 min 65.0% ≤15 min · n=20
3
14.3%
OEM / brand digital
14 · 26.4% of internet · close 35.7% · avg 7 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Porsche Inventory Finder
14
100.0%
100.0%
7 min 85.7% ≤15 min · n=14 *
5
35.7%
Total / avg
14
100.0%
100.0%
7 min 100.0% ≤15 min · n=14
5
35.7%
ATKBBAutotrader / KBB (one 3rd party · their channels)17 · 32.1% of internet · close 11.8% · avg 3 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
ATAutotrader — Internet lead
17
100.0%
94.1%
3 min 87.5% ≤15 min · n=16 *
2
11.8%
Total / avg
17
100.0%
94.1%
3 min 100.0% ≤15 min · n=16
2
11.8%
Other internet
1 · 1.9% of internet · close 0.0% · avg 20 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Repeat customer
1
100.0%
100.0%
20 min 0.0% ≤15 min · n=1
0
0.0%
Total / avg
1
100.0%
100.0%
20 min 0.0% ≤15 min · n=1
0
0.0%
3) Phone and walk-in detail
Phone 35 opportunities
Logged as
Count
Share
Contacted
Avg response
Sold
Close rate
Phone Up
28
80.0%
100.0%
—
11
39.3%
Repeat Customer
4
11.4%
100.0%
—
0
0.0%
Fresh
Lead
2
5.7%
100.0%
—
0
0.0%
Service Dept
1
2.9%
100.0%
—
0
0.0%
Total / avg
35
100.0%
100.0%
—
11
31.4%
Walk-in 3 opportunities
Logged as
Count
Share
Contacted
Avg response
Sold
Close rate
Phone Up
2
66.7%
100.0%
—
0
0.0%
Repeat Customer
1
33.3%
100.0%
—
0
0.0%
Total / avg
3
100.0%
100.0%
—
0
0.0%
Stage 4 · Lead handling quality
How well are we taking care of the leads?
Speed and contact coverage when the CRM export includes them; how the team tries to reach customers (phone / email / text); retail close and open pipeline. Source mix lives on the Leads tab.
Pertinent handling numbers
Date range: Aug 11 – Nov 8, 2026 (vs prior 90 days May 13 – Aug 10, 2026)
What this section is
Handling grades for rolling 90 on unique opportunities after de-dupe.
Bad CRM leads are excluded. Contact and speed grades appear only when the CRM export includes attempt fields.
Handling color legend
GoodKPI is in the healthy band for that metric
WatchKPI is middling — keep an eye on it
ProblemKPI is below the store target band
Per-card rulesInternet contact ≥90% good / <75% problem · response goal ≤15 min (after 15 = not good; ≥25% over 30 = problem even if median looks ok) · retail close ≥8% good / <5% problem · untouched 0 good
1) Internet contact rate
Internet leads only · workable unique opportunities · Aug 11 – Nov 8, 2026
Good
96.2%
vs prior 90 days: — · Prior (May 13 – Aug 10, 2026): —
Internet workable (excl. Bad): 53 · worked 51
All-channel contact (for context): 97.8% on 91 workable opps
Unique after de-dupe: 98 · CRM rows before de-dupe: 144 · collapsed 46 repeats
What this means
Of internet unique opportunities (de-duped, excluding Bad), how many show a real work attempt —
first contact attempt, phone/email/text, customer contact, or CRM contacted flag?
Phone-ups and walk-ins are not in this grade — those are almost always “contacted” by nature and inflate the number.
Higher is better. About 90%+ is good. Under 75% is a problem.
2) Internet response time (median)
Internet leads only · CRM adjusted response time · Aug 11 – Nov 8, 2026
Good
0 min
vs prior 90 days: — · Prior (May 13 – Aug 10, 2026): —
Based on 51 timed internet leads (of 53 internet workable opps)
Store goal: first internet response in ≤15 minutes. After 15 min = not good. Over 30 min = missed goal.
≤15 min · on goal41 (80.4%)
16–30 min · late (after 15)5 (9.8%)
Over 30 min · missed goal5 (9.8%)
No timed response2
What this meansInternet only, using VinSolutions adjusted response time when the export includes it.
Phone-ups and walk-ins are not mixed in — they often show as 0 minutes and fake a fast store.
Goal is ≤15 minutes. Any first response after 15 min is not good.
The red over 30 min bucket is the problem list — read it even when the median looks okay.
Bands: ≤15 on goal · 16–30 late · over 30 missed goal.
3) Retail close rate
VinSolutions retail sold ÷ retail workable · wholesale separate · Aug 11 – Nov 8, 2026
Good
23.1%
↓ 10.2 pts vs prior 90 days · Prior (May 13 – Aug 10, 2026): 33.3%
Retail sold (VinSolutions): 21 of 91 retail workable · Delivered 21 · On Order 0
What this means
Headline close uses VinSolutions lead export retail sold ÷ retail workable (Motosnap leads email). DMS deals are optional — used only when that file covers this window.
Retail close only — acquisition and wholesale/auction solds stay on the Leads tab and out of this grade.
On Order is still a retail sold (customer has a car ordered) — counted in close, broken out from Delivered.
Rough store-level bands used here: ≥8% good · 5–8% watch · under 5% problem.
4) Untouched over 24 hours
Workable opps still with no attempt · as of Nov 09, 2026
Watch
2
From opportunities in Aug 11 – Nov 8, 2026
What this means
Workable leads still sitting with zero attempt after a full day. Ideal is 0. This is the same-day coaching list.
How the team is trying to reach customers
Workable opportunities · Aug 11 – Nov 8, 2026
What this means
Share of opportunities where phone, email, or text attempts were logged. Multi-channel = two or more methods on the same opportunity. This is handling effort mix — not demand shape.
Method
Share of workable opps
Plain English
Phone attempt
89.0%
Someone tried calling
Email attempt
53.8%
Someone sent an email
Text attempt
0.0%
Someone sent a text
Multi-channel
45.1%
Used 2+ methods on the same opp
Customer contact logged
83.5%
CRM shows an actual customer connect, not only outbound
Needs attention
Based on unique opportunities in Aug 11 – Nov 8, 2026
What this means
Handling problems to bring into the next sales meeting — slow or no-attempt work, untouched leads, named coaching flags.
Source mix and close-by-origin live on the Leads tab.
No attention flags in this window.
Oldest untouched examples as of Nov 09, 2026
Salesperson
Source
Arrived
Age
Keller Blitch
Autotrader — Internet lead
Oct 01 4:52 PM
943h
Keller Blitch
Website chat — Podium (PCW)
Oct 19 8:25 PM
508h
Stage 5 · People + execution
Salesperson effectiveness
Who owns volume and retail close — and where coaching should start — by team group.
Sales team scoreboard
Workable unique opportunities · Aug 11 – Nov 8, 2026 · split by VinSolutions team · most sold first inside each group
Team viewStoreNewUsedShowing Used only — pick Store for both teams
Sales 90 workable opportunities
Salesperson
Total opps · sold · close
Avg response internet · >4h dropped
Internet opps · sold · close
Phone opps · sold · close
Walk-in opps · sold · close
Other opps · sold · close
Internet contact
Untouched >24h
Seth LeBlanc
28 opps10 sold35.7% close
3 min 87.5% ≤15 · n=16
16 opps4 sold25.0% close
12 opps6 sold50.0% close
———
———
100.0%
0
Emanuel Kennedy
29 opps6 sold20.7% close
12 min 84.6% ≤15 · n=13
13 opps2 sold15.4% close
15 opps4 sold26.7% close
1 opps0 sold0.0% close
———
100.0%
0
Keller Blitch
33 opps5 sold15.2% close
13 min 72.7% ≤15 · n=22 · drop 1 >4h
24 opps4 sold16.7% close
7 opps1 sold14.3% close
2 opps0 sold0.0% close
———
91.7%
2
Total / avg
90 opps21 sold23.3% close
10 min 80.4% ≤15 · n=51 · drop 1 >4h
53 opps10 sold18.9% close
34 opps11 sold32.4% close
3 opps0 sold0.0% close
———
96.2%
2
Orphan 1 workable opportunities
Salesperson
Total opps · sold · close
Avg response internet · >4h dropped
Internet opps · sold · close
Phone opps · sold · close
Walk-in opps · sold · close
Other opps · sold · close
Internet contact
Untouched >24h
Your Service Dept at Harris Porsche
1 opps0 sold0.0% close
—
———
1 opps0 sold0.0% close
———
———
100.0%
0
Total / avg
1 opps0 sold0.0% close
—
———
1 opps0 sold0.0% close
———
———
100.0%
0
Scoreboard legend
Green rowOverall close rate 14% or higher
Red rowOverall close rate under 14%
Gray rowFewer than 3 workable leads, or system / unassigned
Sort orderMost units sold at the top inside each team group (New Sales first, then Used)
Avg responseInternet timed leads only · average drops responses over 4 hours (overnight/slow-tail outliers) · % ≤15 still uses all timed
How to read this
New Sales first, then Used Sales on the Store view. Channel columns = opps · sold · close %.
On Order solds show under Total as N on order.
Avg response = internet timed only; average drops responses over 4 hours.
Opps — workable unique opportunities assigned to them.
Total / channel columns — opps · sold · close % (sold ÷ that channel’s opps).
Internet contact — % of their internet leads with a real work attempt.
Avg response — internet timed only; average drops responses over 4 hours; shows % ≤15.
Date ranges on this page Rolling 90: Aug 11 – Nov 8, 2026. Prior 90 days: May 13 – Aug 10, 2026.
Organized as a sales funnel: website traffic → inventory health (active lot) → demand shape (VOI / trades) → CRM opportunities (site + 3rd party → internet/phone/walk-in) → handling quality (including how the team tries to reach customers) → salesperson execution. Unique opportunities after de-dupe (VIN/stock within 7 days, or same salesperson + day + vehicle).
Internet + phone + walk-in on the same shopper counts as one.
Headline contact rate is internet leads only (workable, de-duped, any real attempt).
Internet speed uses CRM adjusted response time on internet leads only.
Inventory panel uses VinSolutions live-lot units when an inventory export is present.
Lead data: VinSolutions. Website traffic (GA4 cache 2026-11-06 · GA4 2026-08-08 → 2026-11-05): 5,853 visits · 5,031 people. Generated Nov 09, 2026 10:14 AM.
This page is for Harris Porsche · Used only — no other stores.
Data coverage — Lead export only covers Aug 08 – Nov 05, 2026. This window is partial (effective Nov 1–5, 2026). Closed-deal (DMS) history may still be complete.
Month to date at a glance · Used
Month to date · Used department: 7 retail workable opportunities (7 unique after de-dupe; Bad excluded); retail close 14.3% (1 retail sold); internet is 71.4% of retail workable; internet CRM contact 100.0%; internet median response 0 min.
Month to date: Nov 1–9, 2026 · compared with same days last month Oct 1–9, 2026
Funnel stages are tabs — click through Traffic → Inventory → Demand shape → Leads → Handling → People. Print still shows every stage.
Stage 1 · Top of funnel
Website traffic
People visiting harrisporsche.com before any CRM lead is created.
Total website traffic picture
Google Analytics · last ~30 days in cache dated 2026-11-06 · align with CRM window Nov 1–9, 2026 where possible
What this means
This is the top of the sales funnel: how much store-site demand you are generating.
Traffic alone is not leads — next is what the store has to sell (active inventory), then how demand becomes CRM opportunities
(website forms, 3rd-party portals, then phone and walk-in).
Visits (sessions)
347
One visit = one trip to the site
People (users)
291
Unique visitors
Page views
1,589
4.6 pages per visit
Avg time on site
3m 22s
Average visit length (GA4 session duration)
Engagement rate
72.3%
Visits with meaningful activity
Bounce rate
27.7%
Left after one page — lower is usually better
Mobile share
63.7%
Visits from phones/tablets
Where site traffic came from (top sources)
How to read this
Top source families (Facebook hosts rolled up, IG together, etc.). Mix indicators — not required to sum to total site sessions above.
Marketplace referrals (Autotrader, KBB, CarGurus…) are site visits from those portals — different labels from VinSolutions lead sources.
Source / medium
Visits
People
Avg time
Bounce
Google organic
1,957
1,335
—
—
Google paid
1,445
1,162
—
—
Direct
foundationdirect.lightning.force.com referral
1,048
576
—
—
Facebook
Facebook link referral, Facebook referral, Facebook lm referral
713
472
—
—
Unassigned / not set
Not set, Data unavailable
Most likely a measurement gap — quick bounces or tag/consent timing on the Porsche site so GA4 never got source/medium (often Google/direct under the hood). Not a real marketing channel to coach against. A few visits may also be Google “data not available” privacy/cross-network rows.
How to read this
Shoppers who landed on the store site from big inventory portals.
Still website traffic — not CRM leads. A portal shopper can bounce here and still show up later as Phone Up.
Portal referral
Visits
People
Avg time
Bounce
Autotrader
Autotrader referral
69
32
—
—
Where on the site (sales · service · parts · specials)
How to read this
Sessions on page groups: inventory/VDPs (sales), service, parts, specials/offers, finance/trade, store info.
Porsche sites often put service booking on a separate host — if Service is thin here, check service-booking host traffic separately.
Site section
Visits
People
Page views
Page-section breakdown not in GA4 cache yet for this store.
Website traffic mix only — not the same labels as CRM lead sources. No source total row (avoids a sum that can exceed site sessions).
Stage 1b · Supply
Inventory export incomplete this cycle
Full lot aging is withheld until the export looks like a complete active lot.
Partial inventory export
VinSolutions file hp-inventory-latest.csv · as of Nov 09, 2026 6:16 AM · lead window Nov 1–9, 2026
What this means
File returned 24 units (New 0 · Used 2 · CPO 22).
Treat as incomplete — not the full store lot.
Median age in file: 70 days · no-photo flags: 19.
Re-export full active New/Used/CPO before using inventory as a coaching stage.
Stage 2 · Demand shape
How demand shows up
Vehicles of interest and trades — demand pressure next to traffic and inventory. Attempt methods (phone / email / text) live on Handling.
What cars people asked about
Workable opportunities · Nov 1–9, 2026
What this means
Vehicle of interest on the lead when CRM has it. Helps with stocking and coaching — not a sold report.
New / used / CPO interest
Opps
Share
Certified
6
85.7%
Used
1
14.3%
Total
7
100.0%
Top vehicles of interest Nov 1–9, 2026
Year / make / model
Opps
Share
2026 Porsche Macan
2
28.6%
2025 Porsche 718 Cayman
1
14.3%
2015 Porsche 911
1
14.3%
2023 Porsche Panamera
1
14.3%
2024 Porsche 911
1
14.3%
2019 INFINITI QX80
1
14.3%
Total
7
100.0%
Trade-ins mentioned
Workable opportunities · Nov 1–9, 2026
What this means
14.3% of workable opportunities included a trade vehicle.
Higher trade rates often signal more serious shoppers.
Trade year / make / model
Opps
Share of trades
2019 Porsche Cayenne
1
100.0%
Total
1
100.0%
Stage 3 · Demand becomes leads
CRM opportunities from website + 3rd parties
Unique sales opportunities (de-duped) created in VinSolutions for Nov 1–9, 2026. Website and marketplace demand show up as internet forms, then also as phone and walk-in — including full source detail on this tab.
Lead volume entering the funnel
Unique opportunities · Nov 1–9, 2026 · de-duped · retail workable = excl. Bad + excl. acquisition
What this means
CRM sales opportunities after de-dupe. Same shopper is not counted three times as internet + phone + walk-in.
Retail workable drops Bad junk and acquisition leads (cash/trade value requests — not a retail buy).
Unique after de-dupe
7
From 9 raw CRM rows · 2 repeats collapsed
Retail workable
7
Excl. Bad (0) · excl. acquisition (0)
Retail sold
1
VinSolutions retail sold · close 14.3% of 7 retail workable
Delivered
1
CRM status Delivered · of retail sold
On Order
0
CRM status On Order · sold, not delivered yet
Wholesale / auction sold
0
DMS outlets · separate from retail close · total sold 1
A) Where digital retail demand is sourced
Funnel read
Owned website + on-site tools (Motive, store forms/chat, Remora) vs 3rd-party portals (Autotrader/KBB, CarGurus, Carfax…) vs OEM/brand digital (BYO, BMW USA, military/event programs). These sources create internet opportunities — and often later phone/walk-in on the same shopper.
Digital source family
Workable opps
Share of internet
Contacted
Avg response
Sold
Close
Dealer website & on-site
3
60.0%
100.0%
0 min 100.0% ≤15 min · n=3 *
0
0.0%
Autotrader / KBBATKBB
2
40.0%
100.0%
0 min 100.0% ≤15 min · n=2 *
0
0.0%
Other 3rd-party marketplaces
0
—
—
—
—
—
OEM / brand digital
0
—
—
—
—
—
Total / avg (families above)
5
—
—
—
0
0.0%
Digital families above total 5 workable internet-side rows shown in those buckets; internet CRM channel is 5. Gap is other internet sources (campaigns, uncategorized, etc.) detailed under Source detail.
Response = VinSolutions average adjusted response minutes (excludes responses over 4 hours) (+ % ≤15). Internet is the reliable speed signal.
Big-vendor demand by channel (CRM)
How to read this
VinSolutions opportunities from major portals, split Internet / Phone / Walk-in.
Portal website referrals live on Traffic — this is CRM-attributed demand.
Vendor
Internet
Phone
Walk-in
Total opps
Sold
Autotrader / KBB
2
0
0
2
0
Thin Phone often means portal call-ins were logged as generic Phone Up without the vendor source.
B) How opportunities show up in the CRM (channel)
Funnel read
Website and 3rd-party activity turns into internet form leads, phone calls, and walk-ins (plus Other CRM types).
Close = retail sold ÷ retail workable on the hero grade; per-row close uses that channel’s workable opps.
Contacted = real work attempt on that channel.
Response uses adjusted minutes when present — Phone/Walk-in often log 0 min (* = half or more timed at 0; treat as weak signal).
CRM channel
Workable opps
Share
Contacted
Avg response
Sold
Close
Plain English
Internet (web forms / digital)
5
71.4%
100.0%
0 min 100.0% ≤15 min · n=5 *
0
0.0%
Forms, portals, chat, brand digital
Phone
2
28.6%
100.0%
—
1
50.0%
Phone-ups / tracked calls
Walk-in
—
—
—
—
—
—
In-store / drive-by
Other
—
—
—
—
—
—
Referral, repeat, DMS, other CRM types
Total / avg
7
100.0%
100.0%
—
1
14.3%
Source detail
Unique workable opportunities · Nov 1–9, 2026 · de-duped · same funnel window · Close = sold ÷ opps · Response = average adjusted minutes (over 4 hours dropped from average)
What this means
Drill-down on where demand came from — owned website vs Autotrader/KBB vs other portals vs OEM/brand digital, then phone and walk-in. High volume + low close often means a source quality issue. Whether the team worked those leads fast belongs on the Handling tab. Dealer website includes Motive, Remora, store-domain forms/chat, and on-site quote tools. Autotrader/KBB is one 3rd party with many of their own channels.
Response sits next to close so you can see whether slow first touch lines up with weak conversion. * on response = half or more timed values are 0 (common on phone/walk-in — weak signal).
1) Channel mix
Channel
Opps
Share
Contacted
Avg response
Sold
Close
Internet
5
71.4%
100.0%
0 min 100.0% ≤15 min · n=5 *
0
0.0%
Phone
2
28.6%
100.0%
—
1
50.0%
Total / avg
7
100.0%
100.0%
0 min 100.0% ≤15 min · n=5 *
1
14.3%
2) Internet broken down
Families inside internet · Nov 1–9, 2026
Dealer website & on-site
3 · 60.0% of internet · close 0.0% · avg 0 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
Dealer website — PCW lead
3
100.0%
100.0%
0 min 100.0% ≤15 min · n=3 *
0
0.0%
Total / avg
3
100.0%
100.0%
0 min 100.0% ≤15 min · n=3 *
0
0.0%
ATKBBAutotrader / KBB (one 3rd party · their channels)2 · 40.0% of internet · close 0.0% · avg 0 min
Source detail
Count
Share
Contacted
Avg response
Sold
Close rate
ATAutotrader — Internet lead
2
100.0%
100.0%
0 min 100.0% ≤15 min · n=2 *
0
0.0%
Total / avg
2
100.0%
100.0%
0 min 100.0% ≤15 min · n=2 *
0
0.0%
3) Phone and walk-in detail
Phone 2 opportunities
Logged as
Count
Share
Contacted
Avg response
Sold
Close rate
Phone Up
2
100.0%
100.0%
—
1
50.0%
Total / avg
2
100.0%
100.0%
—
1
50.0%
Stage 4 · Lead handling quality
How well are we taking care of the leads?
Speed and contact coverage when the CRM export includes them; how the team tries to reach customers (phone / email / text); retail close and open pipeline. Source mix lives on the Leads tab.
Pertinent handling numbers
Date range: Nov 1–9, 2026 (vs same days last month Oct 1–9, 2026)
What this section is
Handling grades for month to date on unique opportunities after de-dupe.
Bad CRM leads are excluded. Contact and speed grades appear only when the CRM export includes attempt fields.
Handling color legend
GoodKPI is in the healthy band for that metric
WatchKPI is middling — keep an eye on it
ProblemKPI is below the store target band
Per-card rulesInternet contact ≥90% good / <75% problem · response goal ≤15 min (after 15 = not good; ≥25% over 30 = problem even if median looks ok) · retail close ≥8% good / <5% problem · untouched 0 good
1) Internet contact rate
Internet leads only · workable unique opportunities · Nov 1–9, 2026
Good
100.0%
↑ 14.3 pts vs same days last month · Prior (Oct 1–9, 2026): 85.7%
Internet workable (excl. Bad): 5 · worked 5
All-channel contact (for context): 100.0% on 7 workable opps
Unique after de-dupe: 7 · CRM rows before de-dupe: 9 · collapsed 2 repeats
What this means
Of internet unique opportunities (de-duped, excluding Bad), how many show a real work attempt —
first contact attempt, phone/email/text, customer contact, or CRM contacted flag?
Phone-ups and walk-ins are not in this grade — those are almost always “contacted” by nature and inflate the number.
Higher is better. About 90%+ is good. Under 75% is a problem.
2) Internet response time (median)
Internet leads only · CRM adjusted response time · Nov 1–9, 2026
Good
0 min
faster by 20 min vs same days last month · Prior (Oct 1–9, 2026): 20 min
Based on 5 timed internet leads (of 5 internet workable opps)
Store goal: first internet response in ≤15 minutes. After 15 min = not good. Over 30 min = missed goal.
≤15 min · on goal5 (100.0%)
16–30 min · late (after 15)0 (0.0%)
Over 30 min · missed goal0 (0.0%)
No timed response0
What this meansInternet only, using VinSolutions adjusted response time when the export includes it.
Phone-ups and walk-ins are not mixed in — they often show as 0 minutes and fake a fast store.
Goal is ≤15 minutes. Any first response after 15 min is not good.
The red over 30 min bucket is the problem list — read it even when the median looks okay.
Bands: ≤15 on goal · 16–30 late · over 30 missed goal.
3) Retail close rate
VinSolutions retail sold ÷ retail workable · wholesale separate · Nov 1–9, 2026
Good
14.3%
↑ 14.3 pts vs same days last month · Prior (Oct 1–9, 2026): 0.0%
Retail sold (VinSolutions): 1 of 7 retail workable · Delivered 1 · On Order 0
What this means
Headline close uses VinSolutions lead export retail sold ÷ retail workable (Motosnap leads email). DMS deals are optional — used only when that file covers this window.
Retail close only — acquisition and wholesale/auction solds stay on the Leads tab and out of this grade.
On Order is still a retail sold (customer has a car ordered) — counted in close, broken out from Delivered.
Rough store-level bands used here: ≥8% good · 5–8% watch · under 5% problem.
4) Untouched over 24 hours
Workable opps still with no attempt · as of Nov 09, 2026
Good
0
From opportunities in Nov 1–9, 2026
What this means
Workable leads still sitting with zero attempt after a full day. Ideal is 0. This is the same-day coaching list.
How the team is trying to reach customers
Workable opportunities · Nov 1–9, 2026
What this means
Share of opportunities where phone, email, or text attempts were logged. Multi-channel = two or more methods on the same opportunity. This is handling effort mix — not demand shape.
Method
Share of workable opps
Plain English
Phone attempt
100.0%
Someone tried calling
Email attempt
71.4%
Someone sent an email
Text attempt
0.0%
Someone sent a text
Multi-channel
71.4%
Used 2+ methods on the same opp
Customer contact logged
85.7%
CRM shows an actual customer connect, not only outbound
Needs attention
Based on unique opportunities in Nov 1–9, 2026
What this means
Handling problems to bring into the next sales meeting — slow or no-attempt work, untouched leads, named coaching flags.
Source mix and close-by-origin live on the Leads tab.
No attention flags in this window.
Stage 5 · People + execution
Salesperson effectiveness
Who owns volume and retail close — and where coaching should start — by team group.
Sales team scoreboard
Workable unique opportunities · Nov 1–9, 2026 · split by VinSolutions team · most sold first inside each group
Team viewStoreNewUsedShowing Used only — pick Store for both teams
Sales 7 workable opportunities
Salesperson
Total opps · sold · close
Avg response internet · >4h dropped
Internet opps · sold · close
Phone opps · sold · close
Walk-in opps · sold · close
Other opps · sold · close
Internet contact
Untouched >24h
Seth LeBlanc
3 opps0 sold0.0% close
0 min 100.0% ≤15 · n=2
2 opps0 sold0.0% close
1 opps0 sold0.0% close
———
———
100.0%
0
Emanuel Kennedy
2 opps1 sold50.0% close
0 min 100.0% ≤15 · n=1
1 opps0 sold0.0% close
1 opps1 sold100.0% close
———
———
100.0%
0
Keller Blitch
2 opps0 sold0.0% close
0 min 100.0% ≤15 · n=2
2 opps0 sold0.0% close
———
———
———
100.0%
0
Total / avg
7 opps1 sold14.3% close
0 min 100.0% ≤15 · n=5
5 opps0 sold0.0% close
2 opps1 sold50.0% close
———
———
100.0%
0
Scoreboard legend
Green rowOverall close rate 14% or higher
Red rowOverall close rate under 14%
Gray rowFewer than 3 workable leads, or system / unassigned
Sort orderMost units sold at the top inside each team group (New Sales first, then Used)
Avg responseInternet timed leads only · average drops responses over 4 hours (overnight/slow-tail outliers) · % ≤15 still uses all timed
How to read this
New Sales first, then Used Sales on the Store view. Channel columns = opps · sold · close %.
On Order solds show under Total as N on order.
Avg response = internet timed only; average drops responses over 4 hours.
Opps — workable unique opportunities assigned to them.
Total / channel columns — opps · sold · close % (sold ÷ that channel’s opps).
Internet contact — % of their internet leads with a real work attempt.
Avg response — internet timed only; average drops responses over 4 hours; shows % ≤15.
Date ranges on this page Month to date: Nov 1–9, 2026. Same days last month: Oct 1–9, 2026.
Organized as a sales funnel: website traffic → inventory health (active lot) → demand shape (VOI / trades) → CRM opportunities (site + 3rd party → internet/phone/walk-in) → handling quality (including how the team tries to reach customers) → salesperson execution. Unique opportunities after de-dupe (VIN/stock within 7 days, or same salesperson + day + vehicle).
Internet + phone + walk-in on the same shopper counts as one.
Headline contact rate is internet leads only (workable, de-duped, any real attempt).
Internet speed uses CRM adjusted response time on internet leads only.
Inventory panel uses VinSolutions live-lot units when an inventory export is present.
Lead data: VinSolutions. Website traffic (GA4 cache 2026-11-06 · GA4 2026-11-01 → 2026-11-06): 347 visits · 291 people. Generated Nov 09, 2026 10:14 AM.
This page is for Harris Porsche · Used only — no other stores.