Um, we don't get put into.

So this was this for coach.

I'm not.

I put you on the spot, but you know,

I. Here we go.

Let's see how that. That's not the way to. Yeah.

You know, I've I've asked about as long as I've been with the company. Um, and especially like you're talking about the saving thing. That's why I'm bringing it back up. Had we ever truly sat down to develop or create a vision or mission statement?

For our company,

For what we expect and where we, how we expect our team to treat customers. You know,

It's just you know there's a lot of companies that have a vision statement or a mission statement, and it's very clear and direct the direction that we want.

Perception is reality.

I can go. You sell fucking cars, you keep your fucking job, okay? I got it.

We stay profitable. We fucking we keep the business. I mean that's fucking it,

Coach. Do whatever it fucking takes.

Do whatever it takes.

Do whatever it fucking takes.

To make our customer feel special and sales answer. Oh please, it's please.

Oh, and I mean,

My man, my man must have spent all weekend thinking that out.

All right. And then the other two big things that we had, we talked to,

We talked to Carrie and Mila.

Both are feel like it's not their fault.

We need to find a way to.

I'm talking about scheduling a title fight for them.

You need to probably get them away from each other.

Well, they don't want to move. They both said that they like where they sit.

Well, you know what? You know, you got, we got two options.

You get along and you sit next to each other, or you don't get along, and we're gonna fucking split you up. Yeah. And wherever we decide to put you, where you're gonna go. Mm-hmm. Okay. So you want to get along? Right.

So, but no, we talked to him.

And then the second thing is, do you want to deal with that?

Just so you know, the reason I was late to the meeting,

Mia was in the bathroom crying.

Feels like victims were attacking. They're.

There you go.

So, I told her.

I said, no, but I said, Mia, you have to. She feels like because we talked. I said, because we're talking to her too. We're management. Well, y'all have your side, obviously. I said, nobody has anybody's side. I said. As a manager, we have to try to solve whatever it is. If any employee comes and tells a manager something that they're having an issue with, we have to address it with both those parties and they're equally. And that's what we were doing with you. Is to see what your what your side is. Carrie already came and expressed a complaint to us. Now you told us how you feel. Your story.

It's just always it's it's.

Well, it's you know what it's it's it is a big thing, but it's you know it's like, gosh,

We like branding women.

I mean, really, yeah. Really, but no, you can't not just.

We can be.

Yeah. None of whom ever worked out.

It's it's it's tougher to manage than than men. I mean,

It's there's there's no way of saying what's about because women are mostly mostly emotional. Yeah.

But y'all will work through it.

Yeah, and then the last thing is I I took a minute with with spikes.

I tried to coach him. He was getting puffy, and I said,"It's too late.

" I said, "You never listened to the call." I did listen, and so he sends me these text messages where he felt like he was listening. And the whole time, the customer's saying,

"I want an S drive, and I don't want a white car.

" So I'm like, "You didn't even let the customer pick the car.

You're telling the call customer,'Here, this is the car that can get you to 560 a month,' instead of letting the customer select the car, and what they want to select is something that we don't have." So I still need to finish talking to him because I don't think he gets it.

He started feeling a shift. And it's okay if he doesn't because people have pros and cons.

Why don't you just leave it alone? Are you all right with me reaching out to Mr.

Harris?

I mean the guy,

The guy that wrote the letter.

The email.

You want me to reach out to?

Well, first off, you can't get an answer.

No, no, I know.

Why did you even bring that up to him?

What was the purpose?

The purpose of that is the purpose to bring it up to you. Because the last, the the last two customers, I had to talk to customer Mr. Roark because he did the same thing.

I mean, why y'all? It's like y'all. It's like you got like it's like y'all have it out. We were talking about this the other day. No, I don't. It's like y'all have it out for certain fucking people. You're not gonna change. Look, you're not gonna change that whole situation.

Okay, that situation happened.

Why fucking go back at it? That's what my wife does.

Okay, that's what that's what fucking women do. Okay, is they go back after fucking shit that's already fucking done.

You're not gonna fucking change him. You're only gonna make him that wall, Daryl.

It's going up.

How the fuck do you get to somebody by making the wall go up? You make a wall go down.

So what? So what did you accomplish? Tell me what you accomplished in that whole thing.

I told him that he needed to listen to his customers.

What did you accomplish? I don't want to know what you told him.

I didn't accomplish anything because he feels like he knows it all,

And he refuses to be managed by either me or Charlie.

It's the way you present things there.

And he feels like you got his back enough that he could treat us any kind of way and do what he wants.

See, because you because you're like a woman. Okay. Okay. And you want to and you want to get at him because you're the you're the man and you can do it and you're the boss.

The fuck.

You don't see it, bro.

Oh no, I do see. Look, I'm gonna tell you what, Daryl.

You've been doing me a long time.

I've been in the business for thirty plus fucking years. You know how many of those people I fucking managed.

You think this is just? You think that you just?

Woke up and had to manage somebody like that.

I've trained a lot of successful people in this business,

And all of them have personalities like that. You've got to learn how to manage that personality.

Okay, you don't tell that personality what to do because that personality thinks they know what to do.

You've got to figure it out. What you did accomplished nothing.

Yeah, it did accomplish something.

It made him even further away from you.

That's what it did.

Don't you think it would have been better for me if anybody would have talked talked about to somebody about the way it worked that I should have talked to him?

Did I talk to you about it? Yes, you did.

So, would it have made sense for me to talk to him about it?

I think sometimes, Daryl, you make a lot of good decisions, and a lot of times you make a lot of bad decisions.

Okay, that was a bad decision.

I don't know if you want. I mean, I don't know why you would do that.

It's done. It's over. Nothing you can do. Nothing you can say to him is going to change that. That would have been something I needed to do. Okay. Once I get to. Once I get past this.

If we can ever even sell him a car,

Which it looks like we probably aren't, I've even reached out to BMW this morning on him.

So I'm vested in this. Let me stay vested in this deal. And if I want to tell somebody how they should have worked it, I'm going to tell them how they should have worked.

You got anything?

Not right now.

You got anything?

Fuck. You got anything? Nope.

You got anything?

I can't think of anything.

You got anything? You better fucking not.

You got anything? Coach,

You got anything? You can say whatever you.

I think we just need to get started quickly this month. You know, we're gonna have distractions towards the end with Thanksgiving and all that stuff going on. So we gotta get off to a quick start.

So we just maximize everything we can early,

So we got the distraction.

We can get over the distraction at the end and close out this month.

Look, guys. Daryl, I know you're mad at me, and you can stay mad at me the rest of the day, but that's okay. But you know what? Before we make decisions,

Think them through, and don't what we were talking about before he came into the room.

Don't make personal decisions because that man wants to fight with you.

You want to fight back with him.

It's fucking business.

This is a fucking business. You make business decisions. You manage it like it's a business.

There's all kinds of times that people piss me off.

I had somebody that was suing the fuck out of me,

And I still treated that person with respect that I had to. Okay? I could have been, I could have, I could have made it,

Made it bigger than what it is.

What does that accomplish?

You gotta think before we act, guys. Just like what I say about waking up and you know sleeping on something, waking up, you've got to make good decisions.

And I mean, I'm going to tell you, you're going to come into my office, you're going to tell me, you're going to justify that that was a good decision. It's not,

Okay? There's nothing you can do to make me feel like it was a good decision because it didn't accomplish anything. When you make decisions,

You've got to think about what is in it for you. What's the outcome? How is it going to benefit everybody? Okay, you piss him so your top. He's your top salesperson, probably, right? Want to do? Yeah, exactly.

What you going to do? You going to make him give him the bad head, or make him want to quit? Make him go down the street?

What does that accomplish for anybody? It hurts everybody.

So we got to think. We got to think before we make decisions.

And I'm not saying that was a good decision to do or not do, but I think where Darrell's coming from, because I feel. We're struggling to make. We want to make every deal. We want the opportunity to make every deal, and we're scared to lose. We feel like he doesn't let us manage.

Well, you know what? He can't. He doesn't allow you to manage. You manage. You're the manager.

Okay. And that's why I'm upset with. That's why I'm upset with him because because him and I had a discussion.

He had an epiphany. I thought he had an epiphany. Okay.

Because the reason why you're losing deals.

It's not because of David Spikes. It's because y'all aren't fucking following up with the customers and getting on the phone with the customers and finding out what the fucking real reason why they're not fucking buying the car is.

That's why you're losing fucking deals. Because everybody wants to sit back and say,

"Oh, oh,

" But then we lose a fucking deal,

And and and ultimately, it's y'all's responsibility, guys.

They can't tell you what to do, but you can't tell them what to do.

Okay, you got to do it in the right way.

It's got to be strategic. Everything is strategic, okay? And when you go after somebody, he feels like you're fighting him.

You're not going to accomplish when you talk at somebody.

It doesn't accomplish anybody anything because guess what? When you and your wife are in a fight,

Carol, and you're mad at her and she's mad at you, she's yelling at you, you're yelling back.

Nobody's listening to anybody because you took a stance and she took a stance.

What do you have to do? You got to step back,

Okay? Now you might finish the conversation now, but you got to take a step back and let's figure out what we can do to accomplish what we need to accomplish, and that's us not fighting,

Okay?

And then you do it.

And then if it doesn't work, you try another approach.

If it doesn't work, you try another approach.

That's how you deal with personalities,

And that's a strong personality.

Can you imagine fucking managing me?

I was a little prick.

Was I a little prick? Yes.

Let me say this, Charles.

I didn't expect you to fucking.

Um, years ago,

I was at Accurate Infinity.

And it was so he was there like twelve, thirteen years. Whatever,

It got so confrontational with Brad Kemp and him, and they just could not work with each other. They could not.

And I remember Mr. David Fabry, the owner, saying, "Hey, man, we need to keep this guy.

You take this guy at used cars, please take."

I'm good. I can manage him.

I'm good in the way you manage him is kind of,

You know, because he's going to bring more good to the table than bad, in my opinion.

And then we just couldn't hang on to him because now those some bitches are selling fifteen, sixteen new cars a month.

They can use a David Spikes down there.

Yeah, but I do want to stop and and I want to I want to pause on what he said.

The person that he couldn't get along with is impossible. Is impossible to to. It's his way or the highway.

So it's no flexibility at all. Brett Kemp is the one that told me,"Don't." I mean, threatened to kick my ass when I was a salesperson. He was a manager and told me I was never allowed at their dealership again. That's the guy. Okay. So, so it's a it's it's a Brett Kemp does not know how to manage people. No, good car guy was a good car guy in the days. Charles says he's not anymore, but he does not know how to manage people. That's one thing we were talking about,

Robert Duncan.

Okay, Robert Duncan's a prick, but he taught me how to manage people.

Okay, he's not the greatest car guy. He thinks he's the greatest car guy in the world, but he was not. Okay, but he knows how to manage people,

And that's what you have to do to be successful to get to the next level where you need to be. That's the way that you do it, and it's when I talk about a chess game,

It's got to be strategic, guys. Okay, there's a way to get to this guy. You just got to figure it out.

But going and hitting him like that,

It's never gonna happen because you know what? You know the way he's gonna come back at you, and then you're gonna be back in here again saying,

"Well, he won't listen." Well, yeah,

He's not gonna listen.

Because he thinks that he knows.

I think that's actually right. Our late deal that we had on Saturday.

So I'm, so I'm very strategic with stuff. I know you read people really well too. And we've had, I had a conversation with Brett about David Spikes' type of approach. And we, David Spikes and I had a good conversation. But we keep seeing these things. So Saturday we had a deal that David Spikes was working. And he kept.

I was about to start telling him what to do with the deal, like I want to do this, I want to do that. And he started. It's not going to work. I said, okay. I said, I believe.

Let me just go talk to him.

So I just. Stepped up, went and talked to him, closed a deal at exactly where we were. Everything that I was going to tell him to do worked perfectly. The numbers stayed the same. He I come back and I said, okay, we're good. Just go get. He said, what do you mean? I said, we're good. He said, well, what'd you do? I said, I didn't do anything.

I just went and worked on.

So I think it's maybe just that is we just I guess need to get more involved instead of telling him how to manage his customers.

And again, it's kind of like chess game. To kind of let's see let's see how this works. If this doesn't work, then we shift again.

And maybe just try it like that, because I do feel like as soon as you start to talk to him, tell him anything, that wall just goes up,

And then it's just it does,

It does, it does. That's him. That's his personality. He gets red in the face, gets angry. He's that person. Like I even saw it when I was in South Carolina with him. He's even that intense when he's watching a football game. It's anything. It's like everything. It's like I mean, it's like it's nerve. It gets me nervous the way. I mean, he's like a.

I mean, but you've got to understand that's his personality. You got to learn how to work that personality, or help him work. Okay, when he sees if you go in there like that, he's gonna he's gonna feel more confident with her getting more involved in the deals because she sees that it's helping him make more more deals. Okay, but at this point, he thinks he knows more than you do.

Okay, so you you don't say no. I know more than you. You go in there, or you call his customers, say hello, Dave. Or you don't have to say let's call the customers. You can, yeah, yeah. Let me call. Let me call the customer. And you call the customer, you make the car deal, and then all of a sudden he starts to see that you're now somebody on his side and somebody that can help him make more money. That's a chess move.

And Daryl, and Daryl,

You said you said that the other day. You were like, I. And I think that's what I was saying is I don't think Daryl did it.

You didn't do it most. You're trying to help save the deals. But you even said exactly what Brett just said the other day. Daryl said he goes, I think I just need to.

Because David loves to go Barry with the deal,

I just need to get involved and call the customer.

I can't, I can't trust the information that I give.

He's worried that we're, that we're,

We're just worried we're losing.

Sometimes we just, I know,

I know, and we just need to find a better way.

No, because he thinks he knows and just like that deal. And you know what? You're, you're totally right about that deal, Daryl.

He fucked that deal up,

Okay? But he's never going to see that.

You understand what I'm saying?

You see that?

Yes. Yes. He's not going to see that.

So so so that's where that's why I'm upset about it. It's not that I know he fucked that deal up. Okay, it's obvious. You can read the fuck. He fucked that deal up all the way around.

But he's not ever gonna admit it, and he doesn't. And it's not that he doesn't want to admit it. He doesn't think he did.

He's gonna find. He's a Zeke.

He's a Zeke. Zeke thinks he's right on everything. He can fuck something up so bad.

Martinez made it the building. Yeah. So.

All right, enough of that. Sorry that I did. You know, I actually, you know what? I was anxious. Just a man of God. I feel better. I think we're gonna have a group hug when we leave out of here.

No holds.

Therapy. Oh yeah. Come on, y'all. Therapy, baby. Therapy.

Can we get?

Can we get? Can we get a group hug? Group hug.

Group hug. Group hug.

Oh.

I can't go without you. You're strong. We're touching each other.