ABR weekly — service + Q7/Q9 launch

Service hours/RO soft (2.0 vs ~2.7–2.8); push purposeful callback on declined work + missed appts. Q5 mirror-cap quote $4k vs $700 actual — full-assembly quoting concern.

Marketing (Lance / Coop)

• Lease-only email (change-up from discount-heavy)
• Two emails this week: specials + Q9 feature
• Q9 features page (Q3/Q5 pattern) + hub for Q7+Q9; Dec private viewing; units mid–late Nov; BYO live; Oct magazine both
• Chad has Q9 talking-points printout on desk

Systems

• Carl Call Review meeting this week (salesperson ID training; target tomorrow AM)
• Audi recall program already ~$1k/mo ongoing; J&L one-time activation optional (park)
• Plaud Note training today + Sep 15–16

Store ops (not Coop primary)

• Spencer contract BoA reject/resubmit; DEQ oil storage w/ Janie; Morel windshield → charge store